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Customer Service Representative & Sales

Company: One Hour Heating and Air Conditioning
Location: Lancaster
Posted on: September 9, 2018

Job Description:

The Rohrer Company is a local, family-owned, tri-brand business specializing in providing premier home services. Employer, Benjamin Franklin Plumbing and Mister Sparky Electric operate out of the same building and staffing responsibilities are shared among the three branches. Our goal is to provide our customers with an experience that is above and beyond expectation often times in stressful situations such as no heat, no water, or no power. We believe that this process begins as soon as the customer picks up the phone. We are in need of customer service representatives who will make a first impression of our company that will make the customer feel comfortable, heard, and accommodated. -- ------------------------------Customer Service Representative & Sales --Skills: Extremely Strong Verbal Communication SkillsStrong Sales BackgroundStrong Relationship-Building skillsStrong Computer Skills (data entry, web navigation, email, etc.)Keen attention to detail --Primary Responsibilities: Answering the phone on inbound calls to schedule HVAC, plumbing and electric service callsPresenting and enrolling customers in home protection plansProvide quality customer serviceOutbound phone sales --Secondary Responsibilities: Office tasks -- --Hours: Shift depends on current hiring needsGenerally need evening help Wage Options: $13-15/hrCash bonus per plan soldPaid Bi-Weekly with direct deposit$8/hrPay per call model ($2/plan customer, $8/non-plan customer)Cash bonus per plan soldPaid Bi-Weekly with direct deposit --Benefits: Up to 4 weeks paid vacation7 paid holidaysHealth Insurance with Family coverageLife InsuranceGroup options for, LTD / STD, Eye Care, Additional Life Insurance401K with company match --Requirements: Pass drug test pre-employment and randomly through employmentPass background test pre-employment and annually -- LancasterOnline.com. Keywords: Customer Service Representative, Location: Lancaster, PA - 17603

Keywords: One Hour Heating and Air Conditioning, Lancaster, Customer Service Representative & Sales, Sales, Lancaster, Pennsylvania

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