Client Services Representative
Company: Health Direct Inc Defunct
Location: Lancaster
Posted on: May 28, 2023
Job Description:
Overview
For over 50 years, the HealthDirect team has been dedicated to the
unique pharmacy needs of individuals residing in Long-Term Care
(LTC) facilities such as nursing homes and assisted living
facilities, as well as correctional facilities and group homes.". -
On a daily basis our team provides prescription medications,
over-the-counter products, clinical consulting services, and
specialty pharmacy services to more than 50,000 residents. -
HealthDirect is a division of KPH Healthcare Services, a billion
dollar, 100% employee owned provider of pharmaceutical and
healthcare services. KPH is comprised of four divisions - Kinney
Drugs, ProAct Inc., HealthDirect and Noble Health Services. - The
family of KPH Healthcare Services began with Kinney Drugs retail in
1903. - All KPH family company values stem from Kinney's
long-standing commitment to trust and community-minded health
solutions. - -
As a team, HealthDirect has achieved significant growth. Over the
past 6 years we have grown from four pharmacies in two states to 20
pharmacies across eight states. - Our team has grown to over 900
employees and we are looking to add another - possibly you!
Scope of Responsibilities: The Client Services Representative
serves as the primary conduit between the pharmacy and the
customer. - They act as the key advocate for the customer within
the overall pharmacy team providing clear, routine communication
across all channels and with major players both internally and
externally. - Despite being primarily customer facing, it is
imperative that the CSR maintain their role as a member of the
HealthDirect team, while serving as a resource & advocate for their
customers.
Job Summary: Coordinate and implement the setup and support of all
clients for all aspects of customer service, account management,
and quality assurance.
Responsibilities
- -Job Duties:
- Establishing and cultivating strong relationships with key
stakeholders at the customer level
- Supporting in the retention of 100% of existing
business
- Maintain current, accurate records in CRM software database, to
include customers, customer contacts, notes, emails, documents, and
all information pertaining to associated activities.
- Responsible for oversight and coordinating on-site visits for
facilities.
- Oversee and coordinate on-site resolution of customer service
issues to clients.
- Communicate immediately with local and corporate management any
indications that customers are at risk of contract termination, and
accompany these communications with evidence that supports those
indications, be it factual information or customer
perception.
- Interface with various external business partners as needed for
program development and problem resolution.
- Maintain brand-aligned, active social-media accounts to drive
brand awareness and engage customers
- Responsible for the assessment, evaluation and implementation
of technologies needed to maximize efficiencies within supervised
departments
- Responsible for completing all mandatory and regulatory
training programs
- Perform other duties as assigned
Qualifications
Education:
- Required: AS Degree or Higher in Business Administration,
Marketing or related field
- Preferred: Bachelors Degree or higher in Business
Administration, Marketing or related field and 2 to 3 years
experience in account management
Experience:
- Required: Experience as a Customer Service Rep
- Preferred: 2 Years experience with Health Care and /or Account
Management
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary
monitoring
- Any and all additional eligibility requirements based on the
specific position
Job Requirements:
- Exceptional written and verbal communication skills
- Strong PC skills including Microsoft Office
- Extensive travel daily to interface with customers which may
include evenings, overnights, and weekends
- Highly self-motivated and ethusiastic
Required Training:
- HIPAA Privacy Course
- HIPAA Security Course
Management Skills Required:
- Customer Service: Must provide timely and accurate responses to
all business associates and customers
- Planning: Must develop effective plans, objectives and goals
that achieve desired results in a timely manner
- Organization: Must organize work in a systematic way, establish
clear lines of responsibility, and delegate effectively
- Communication: Must write and speak clearly and effectively at
all levels, listen and be attentive to others
- Decision Making: Gather, analyze data and make and/or implement
effective decisions in a timely manner
- Technology: Must use technology to its fullest potential to
achieve department and corporate goals
Leadership Skills Required:
- Leadership: Gains acceptance of ideas and accomplishes goals
through subordinates, peers and teams
- Personnel Development: Selects, trains, coaches and develops
associates and teams for peak performance
- Team Work: Must strengthen team performance by sharing
information, establishing guidelines and celebrating
success
- Empowerment: Demonstrates positive and active ownership of
one's responsibilities and fosters the same in others
- Employee Relations: Provides and solicits constructive
feedback, evaluates performance and takes corrective action.
Behavioral Traits:
- Intuitive/Open minded: Must be able to see opportunities,
develop and implement creative solutions to complex
problems
- Achievement Drive/Commitment: Driven to achieve goals,
objectives and results. Fosters a culture of continuous
improvement
- Positive/Supportive: Inspires and shows faith in others, builds
a positive and supportive work environment
- Flexibility: Ability to adapt to changing business needs. To
balance multiple priorities and deliver under pressure
Keywords: Health Direct Inc Defunct, Lancaster , Client Services Representative, Sales , Lancaster, Pennsylvania
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