Inbound Virtual Customer Service Representative
Posted on: January 11, 2022
Startek is a global leader in providing new-age -customer
experience solutions. We deliver deeper relationships through
better insights and outcomes -for our partners. We have 46
locations in 13 countries, with over 40,000 employees managing
almost half a billion customer interactions every year for over 150
clients in different industries. Starting pay is $10 per hour,
client placement is based on experience, aptitude, & skills
determined through the interview process.
What is a Work from Home Brand Champion?
They are problem solvers that enjoy delivering best-in-class
customer service with high-energy, and a focus on building genuine
connections with customers to answer inbound calls, emails and
chats depending on the client they support.
At Startek, we partner with clients in multiple industries such as
cable/telecommunications, education, financial, retail, healthcare
and much more that we will discuss with you during the hiring
process. Our goal is to ensure that we align your skills to the
industry you would be most successful supporting in every
interaction so you can walk away feeling accomplished each day!
Typical Day for a Brand Champion
Answer general/billing questions on products and services from
Listen to customers needs and determine if they need additional
Some call types may require basic troubleshooting steps
Address and resolve customer concerns to achieve first contact
Deliver best-in-class customer service
Why Choose Startek?
Paid training in an engaging and virtual training space
Continuous development through Startek self-paced online
Opportunity for career advancement and promotion from within
Medical, Dental, Vision Benefits after 60 days
401K, Stock plans and more!
What Do You Bring?
18 years of age or older
High School Diploma or GED
Experience interacting with customers/clients
Strong Communications skills verbally and written
Quiet, dedicated and distraction free workspace
Empathy and Active Listening Skills - this will be key in building
genuine connections with your customers and co-workers!
Work from Home Equipment You Will Need
High speed internet with a minimum speed of 10Mbps download and a
minimum of 4Mbps upload
Ethernet cable connection (no Wi-Fi)
Personal desktop or laptop computer (If local to MBSC area -
-optional Startek Loaner equipment may be available)
Windows 10 Operating System
i3 6 th gen Intel processor equivalent or better
AMD A-10-5700, Ryzen 5 1400, Ryzen 7 1701 are acceptable
Minimum of 4GB RAM
USB headset with microphone
What Can You Expect After You Apply?
We will reach out via all lines of communication: text, email, and
phone to start the next step in the process!
If offered a position with Startek, we do require all employees to
successfully pass a background check and drug test as a condition
Keywords: STARTEK, Lancaster , Inbound Virtual Customer Service Representative, Sales , Lancaster, Pennsylvania
Didn't find what you're looking for? Search again!