LancasterPARecruiter Since 2001
the smart solution for Lancaster jobs

Technical Support Analyst - External Client Support

Company: Listrak
Location: Lancaster
Posted on: September 13, 2019

Job Description:

What We Do and Who We Are

Through thoughtful innovation, Listrak works to provide our clients with premier solutions that deliver results, allowing our customers to become industry leaders and our employees to find pride and passion in their work.

At Listrak, we believe that foundation is everything, so we strive to base our work around four core values: customers come first in everything we do, you can always count on us to do the right thing, people and team work are invaluable, and passion drives performance. These values are the heart of our business, so we are looking for team members who can help us live them out.

What We're Looking For

You should have---


  • 1+ year of experience in a technical client facing support role is required
  • Strong ability to work with external clients both in written and verbal communication
  • Basic knowledge of HTML and CSS is required
  • Exposure to Linux and DNS is a plus
  • Strong analytical skills and fluency with technical concepts
  • Demonstrated skill at managing multiple priorities
  • Exposure to JavaScript and APIs are a plus
  • Bachelor or Associate degree in Computer Science or related field

    You should be---

    Reliable, energetic and customer focused as well as empathetic with proficient soft skills; but able to work in a team environment. Additionally, excellent oral and written communicator that focuses on the details of the problem.

    About the Job

    In this role you'll provide technical support and request resolution for external Listrak clients and internal team members for the Listrak Platform. This role handles troubleshooting and resolution of requests through phone, email, and online chat during and outside of regular business hours. Since you will be working with Listrak's marketing clients, you must have a strong aptitude to providing quality customer service.

    What You'll Do

    You will troubleshoot and resolve a variety of requests in the Listrak platform, client email HTML/CSS, JavaScript, and API integrations. You will manage team and individual support ticket queues and create documentation, handle requests professionally with a positive, problem-solving attitude, meeting client satisfaction measures and maintain and exceed KPIs such as response times, resolution times, first contact resolutions, client satisfaction, etc.

    You'll continuously develop knowledge of the Listrak platform and solutions, manage escalations and coordinate with internal SMEs/department, and communicate issues and trends to management and other departments to reduce recurring issues and drive improvement.

Keywords: Listrak, Lancaster , Technical Support Analyst - External Client Support, Professions , Lancaster, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL A Company Driver - 1 Year Experience Required
Description: One year recent OTR experience required. br br Safe Truck Drivers Earn More at Barr-Nunn... br br ...and we are proud of it Our Company Truck Drivers enjoy: br br Generous Safety/CSA Bonuses (more...)
Company: Barr-Nunn Transportation
Location: Lancaster
Posted on: 09/16/2019

Dock Worker
Description: Job Description: DOCKWORKERS , are you looking to advance your career If so, don t miss this great opportunity to join one of the most successful LTL carriers in the U.S If you are looking to make more (more...)
Company: Saia Inc
Location: Harrisburg
Posted on: 09/16/2019

Work at Home - Benefit Consultants (Will Train)
Description: Nation's largest provider of discounted healthcare programs is currently looking for Benefit Consultants
Company: JMS Benefits
Location: Lancaster
Posted on: 09/16/2019


Experienced Flatbed Truck Driver
Description: 5,000 Sign On Bonus paid out within the first 6 months At least 6 months flatbed experience required.JLE Industries: Hiring Flatbed Company DriversOVER THE ROAD FLATBED DRIVER
Company: JLE Industries
Location: Leesburg
Posted on: 09/16/2019

Phlebotomy Technician (20hrs/week, 2nd shift)
Description: Company br br Lancaster General Hospital br br Cost Center br br 5090 LAB-Phlebotomy br br Supervisory Organization br br Lab- Phlebotomy br br Grade br br G06 br br Summary (more...)
Company: Lancaster General Health
Location: Lancaster
Posted on: 09/16/2019

CDL A - Small Company, Family Owned, Flexible Home Time
Description: ALTL Inc. has been family owned and operated since 1972. We are currently seeking professional CDL A Regional drivers
Company: ALTL INC
Location: Harrisburg
Posted on: 09/16/2019

CDL A Driver
Description: Avg 70k ,Excellent Home Time, Benefits after 30 daysRequisition ID: 850 br br Company Drivers can expect dedicated regional runs, with great home-time, fair pay, comprehensive benefits, steady
Company: Cardinal Logistics Management
Location: Leesburg
Posted on: 09/16/2019

Tractor Technician (Diesel Mechanic)
Description: PURPOSE: br The Tractor Technician furnishes quality major and minor in-house repairs to the reefer fleet in a timely and efficient manner, while complying with Marten policy and procedure. RESPONSIBILITIES: (more...)
Company: Marten Transport
Location: Harrisburg
Posted on: 09/16/2019

Experienced OTR CDL A Truck Driver
Description: One year recent OTR experience required. br br Safe Truck Drivers Earn More at Barr-Nunn... br br ...and we are proud of it Our Company Truck Drivers enjoy: br br Generous Safety/CSA Bonuses (more...)
Company: Barr-Nunn Transportation
Location: Lancaster
Posted on: 09/16/2019

HVAC/Refrigeration Technician
Description: HVAC/Refrigeration Technician Excellent benefit package including tuition reduction for dependents. The Facility Services Department at Messiah College has an immediate opening for a full-time HVAC/Refrigeration (more...)
Company: MESSIAH COLLEGE
Location: Lancaster
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Lancaster RSS job feeds