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Level One Server Technician

Company: Income Store
Location: Lancaster
Posted on: August 13, 2019

Job Description:

This position is responsible for assisting the IT team with monitoring and maintaining a diverse server and network infrastructure to meet and exceed the SLA requirements of the company and our site partners.The role of a Level One System Administrator is to monitor and react to system alarms, site partner tickets, and employee requests. The Level One System Administrator will facilitate timely resolution of alarms and incident tickets through basic and advanced troubleshooting methodologies and through standard operating procedures using a wide array of technologies. The goal of the Level One System Administrator is to respond to alarms and deliver a Return to Service (RTS), as well as provide value-added support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.The ideal candidate will be self-motivated, have a customer focused personality, a strong inner drive for continuous improvement, a sense of urgency, and a willingness to learn and bring new technologies to market. Communication and ownership of problems and projects is integral to the IT team. The Level One System Administrator works closely with infrastructure, development, and engineering teams. The IT team is central to the on-boarding of site partner web sites as well as company IT infrastructure. We are looking for a creative and versatile individual that is passionate about Linux, Windows and technology infrastructure.Other RequirementsUnderstanding of basic IT operationsEducation RequirementsHigh School Diploma

Keywords: Income Store, Lancaster , Level One Server Technician, Professions , Lancaster, Pennsylvania

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