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Driver License Center Supervisor

Company: Commonwealth of Pennsylvania
Location: Lancaster
Posted on: July 12, 2019

Job Description:

Driver License Center Supervisor Print Apply Driver License Center Supervisor Salary $43,012.00 - $65,389.00 Annually Location Lancaster County, PA Job Type Civil Service Permanent Full-Time Department Department of Transportation Job Number CS-********-71041 Closing 7/20/2019 11:59 PM Eastern Job Code 71041 Position Number ******** Union AFSCME Bargaining Unit G2 Pay Group ST06 Bureau/Division Code 7200 Bureau/Division Bureau of Driver Licensing/Lancaster Driver License Center Worksite Address 131 Rohrerstown Road City Lancaster Zip Code 17603 Contact Name Brenda Findley Contact Phone ************ Contact Email *************** - Description - Benefits - Questions THE POSITION Supervises a group of Driver License Examiners and staff at a Driver License Center to include preparing work schedules, performance appraisals, leave approvals, grievance reviews, and recommendations. Responsibilities include supervising the administration of Non Commercial and Commercial Driver License (CDL) knowledge testing and skills testing examinations including, pre-trip, and driving test. Supervises the examination of all types motor vehicles for inspection stickers, lights, windshield wipers, and other mechanical features. The position requires a valid non-commercial PA Class C Driver's License. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. For further information, please visit PennDOT's website at ***************, click on the 'PennDOT Jobs' link, and then click on the 'Background Check Requirements' PDF file on the right side of the page. IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS, AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID. - Full-time employment 40 hours per week - This position will require overtime and travel - Work Hours: Tuesday through Saturday, 8:15 am to 4:45 pm DESCRIPTION OF WORK Directs employees throughout their Driver License Center. Supervises a group of Driver License Examiners (DLEs), Driver License Examiner Assistants (DLEAs), and other staff to include preparing work schedules, performance evaluations, leave approvals, and recommendations. Responsible for ensuring that knowledge and skills tests are administered fairly and uniformly throughout their Driver License Center. Responsible for monitoring overall efficiency and effectiveness of field employees through personal observations, analysis of employee productivity, employee quality ratings, test results by employee, customer satisfaction ratings, etc. Facilitates and proactively supports Driver and Vehicle Services' Customer Service Policy of providing 100% courteous and professional customer service to all customers without exception. Ensures compliance, in their Driver License Center, with Driver and Vehicle Services' Customer Service Policy. Ensures the DLEs and DLEAs have the necessary oversight and audit controls in place to deter identity fraud and identity theft. Manages and resolves conflicts, including crisis management, among customers, partners, and staff to provide understanding/agreement of driver exam staff priorities, task requirements, and assignments. Ensures performance standards and objectives for their Driver License Center staff are adhered to and met. Supervises the administration of telebinocular, color perception, and other tests of vision. Supervises the administration of driving tests for applicants on a specially constructed test site or on a selected portion of roadway. Supervises the administration of oral, visual, and written examinations on the Vehicle Code and traffic sign interpretations. Analyzes statistics, maintains records, and prepares comprehensive reports. Maintains materials and equipment inventory. Upon request of the Driver License Division Management Team, audits Third Party Examiners for contract compliance by either having the Third Party Examiner administer a CDL skills test to the Department Examiner in a representative vehicle or scoring along with the Third Party Examiner while administering a CDL skills test to an applicant. Upon request of the Driver License Division Management Team, audits Third Party CDL test sites for contract compliance by checking files and certificates and completing an audit report. Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies, and ensures all employees comply, with all aspects of the Fee Waiver Guidelines. Trains employees on the proper use of fee waiver codes and necessary documentation. Audits fee waiver transactions processed by staff. Identifies discrepancies and takes appropriate action. Immediately notifies manager if misconduct or fraud is suspected. Responsible for overseeing employees' assignments daily to ensure optimal efficiency. Ensures employees start work at the beginning of their shift and that they are ready to serve customers at their site's designated opening time. Schedules and monitors employees breaks and lunch to minimize disruption in customer service. On an ongoing basis, monitors employees' sick leave usage and follows established guidelines to identify patterns of leave abuse. Takes appropriate disciplinary actions for subordinates for any violation of the Department's work rules, policies, procedures, or other forms of unsatisfactory performance. On an ongoing basis, identifies training needs of staff and provides on-site training when possible. Ensures that any training needs that cannot be met are communicated in writing to the District Manager. Administers non-commercial and commercial driver license knowledge examinations to individuals to ensure they have a knowledge and understanding of the Vehicle Code and traffic signs. Administers non-commercial driver license skills tests in accordance with Department standards. Determines vehicle characteristics to ensure appropriate tests are administered. Checks for valid registration and insurance. Attends and completes required training. Performs other related duties as required. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Qualifications: - Must meetPA residency requirement - Minimum Experience and Training Requirements -One year of experience as a Driver License Examiner;ORthree years of experience obtaining, evaluating and providing information to the public including one year of experience conducting driver tests or driver training. - Necessary Special Requirement -Possession of a valid Pennsylvania Class C Driver's License and twenty-one years of age at the time of application. - Condition of Employment -No suspensions or revocations of a driver's license during the five year period immediately preceding appointment. - Must be able to perform essential job functions. Legal Requirements: - A conditional offer of employment will require submission of criminal history reports at your expense. See hiring agency contact information. - You must pass a background investigation. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go *************************************************************** click the Veterans' Preference tab or contact us at **************************. EXAMINATION INFORMATION - Score valid for this specific posting only - Score based on information reported on application and supplemental questions - Provide complete and accurate information or: - score may be lower than deserved - application processing may be delayed - disqualification may result - May only testonceunder this announcement - Email notice of test results provided Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from: Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone ************** Philadelphia: 110 North 8th St., Suite 503, Phila., 19107 Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219 Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals) Internet: ****************************************************************** Health & Wellness We offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.* Work/Life Balance We understand that there is more to life than work - and we want you to enjoy it! We offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules and telecommuting arrangements are available for certain positions. Career Development We want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be. Other Rewards Commonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts. For more information about benefits, health and wellness, work-life balance, career development, and other rewards go *******************.govand click on the benefits box. *Eligibility rules apply. 01 Do you possess a current driver's license which is not under suspension? - Yes - No 02 If Yes, please provide the issuing state, license number, and expiration date. 03 Are you 21 years of age or older? - Yes - No 04 Do you have 1 year of experience working for the Commonwealth of PA as a Driver License Examiner? - Yes - No 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 Do you have 3 years of experience obtaining, evaluating and providing information to the public, including one year of experience conducting driver tests or driver training? - Yes - No 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You may attach a resume, but youmustalso complete the applicationandanswer the supplemental questions. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which 'Level of Performance' most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The 'Level of Performance' you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be ********** order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the 'Yes' button and proceed to the exam questions. - Yes 09 WORK BEHAVIOR 1 - CONDUCTS NON-COMMERCIAL AND COMMERCIAL DRIVER LICENSE KNOWLEDGE EXAMINATIONS Conducts non-commercial and commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. Levels of Performance Select the 'Level of Performance' which best describes your claim. - A. I have experience conducting non-commercial and commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. - B. I have experience conducting commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted non-commercial examinations. - C. I have experience conducting non-commercial knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted commercial driver license (CDL) examinations. - D. I have experience providing training to individuals on the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted non-commercial or commercial examinations. - E. I have NO experience related to this work behavior. 10 In the space below, you must provide details about your experience as it relates to the level of performance you claimed on Work Behavior 1. Please be sure your response addresses the 3 items listed below. If you indicated you have no experience related to this work behavior, type N/A in the text box below. - The name of the employer(s) where you gained this experience - The type(s) of knowledge exam(s) (commercial or non-commercial) you conducted - What training did you provide to individuals 11 WORK BEHAVIOR 2 - CONDUCTS NON-COMMERCIAL AND COMMERCIAL DRIVER LICENSE PRE-TRIP AND DRIVER SKILLS TESTS Conducts non-commercial and commercial driver license (CDL) pre-trip and driving skills tests. Determines vehicle characteristics to ensure appropriate tests are administered. Reviews and checks for valid vehicle registration and insurance and conducts appropriate safety inspections prior to administering examinations on specifically constructed test sites, established road-simulation courses, and/or established routes on public roads. Levels of Performance Select the 'Level of Performance' which best describes your claim. - A. I have experience conducting non-commercial and commercial driver license (CDL) pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. - B. I have experience conducting commercial driver license (CDL) pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. I have not conducted non-commercial pre-trip and driver skills tests. - C. I have experience conducting non-commercial pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. I have not conducted commercial driver license (CDL) pre-trip and driver skills tests. - D. I have experience providing training to individuals on pre-trip and driving skills tests. I have not conducted non-commercial or commercial driver license (CDL) pre-trip and driver skills tests. - E. I have NO experience related to this work behavior. 12 In the space below, you must provide details about your experience as it relates to the level of performance you claimed on Work Behavior 2. Please be sure your response addresses the 3 items listed below. If you indicated you have no experience related to this work behavior, type N/A in the text box below. - The name of the employer(s) where you gained this experience - The type(s) of knowledge exam(s) (commercial or non-commercial) you conducted - What training did you provide to individuals 13 WORK BEHAVIOR 3 - REVIEWS AND PROCESSES IDENTITY DOCUMENTS AND CREDENTIALS Reviews and processes identity documents and credentials by accessing various tools, systems and databases. If required, authenticates and identifies documents used to establish identity and eligibility for driver license/identification card products and to aid in identifying irregularities and fraud. Identity documents include but are not limited to birth certificates, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security. Levels of Performance Select the 'Level of Performance' which best describes your claim. - A. I have experience reviewing and processing identity documents and credentials by accessing various tools, systems and databases. I have authenticated and identified documents used to establish identity and eligibility for driver license/identification card products and to aid in identifying irregularities and fraud. - B. I have experience reviewing identity documents and credentials to authenticate and identify documents used to establish identity and eligibility to aid in identifying irregularities and fraud. I have not processed these documents. - C. I have experience processing authenticated identity documents and credentials by accessing various tools, systems and databases. I have not reviewed or authenticated these documents. - D. I have completed training in how to identify and authenticate identity documents and credentials. - E. I have NO experience or training related to this work behavior. 14 In the space below, you must provide details about your experience as it relates to the level of performance you claimed on Work Behavior 3. Please be sure your response addresses the 4 items listed below. If you indicated you have no experience related to this work behavior, type N/A in the text box below. - The name of the employer(s) where you gained this experience - The type(s) of documents you reviewed and authenticated - The type(s) of documents you processed - The type(s) of tools, systems or databases you used to process identity documents 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. - College/University - Course Title - Credits/Clock Hours 16 WORK BEHAVIOR 4 - COMMUNICATION Communicates information related to driver license applications, required documents, testing procedures, test results, and the complaint process to customers. Levels of Performance Select the 'Level of Performance' which best describes your claim. - A. I have experience communicating with the public face-to-face and in writing or electronically. I have exchanged driver license information such as applications, required documents, test results, and the complaint process to customers. - B. I have experience communicating with the public face-to-face and in writing or electronically. I have exchanged information NOT related to driver license information. - C. I have experience communicating with the public in writing or electronically. I have exchanged information NOT related to driver license information; additionally, I have not communicated face-to-face. - D. I have completed training in public speaking, train the trainer, speech, English Composition, etc. related to this work behavior. - E. I have NO experience or training related to this work behavior. 17 In the space below, you must provide details about your experience as it relates to the level of performance you claimed on Work Behavior 4. Please be sure your response addresses the 3 items listed below. If you indicated you have no experience related to this work behavior, type N/A in the text box below. - The name of the employer(s) where you gained this experience - The type(s) of information you communicated to the public - The method with which you communicated with the public (face-to-face, electronically, in writing 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. - College/University - Course Title - Credits/Clock Hours 19 WORK BEHAVIOR 5 - SUPERVISION Performs the full range of supervisory duties, such as employee discipline, hiring decisions, leave approval, completing employee performance reviews, conducting interviews, directing and reviewing the work of subordinates, assigning training, etc. Levels of Performance Select the 'Level of Performance' which best describes your claim. - A. I have experience performing the full range of supervisory duties, such as employee discipline, hiring decisions, leave approval, completing employee performance reviews, conducting interviews, directing and reviewing the work of subordinates, assigning training, etc. - B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, served as a team or group leader, etc.; but I was not responsible for employee discipline or hiring decisions. - C. I have completed education/training related to this work behavior in such areas as, supervisory development courses, labor relations, human resource management, etc.; but I have had little opportunity to perform this level of work outside the academic environment. - D. I have NO experience or training related to this work behavior. 20 In the space below, you must provide details about your experience as it relates to the level of performance you claimed on Work Behavior 5. Please be sure your response addresses the 3 items listed below. If you indicated you have no experience related to this work behavior, type N/A in the text box below. - The name of the employer(s) where you gained this experience - The actual duties you performed - Your level of responsibility 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. - College/University - Course Title - Credits/Clock Hours Required Question Agency Commonwealth of Pennsylvania Address 613 North StreetHarrisburg, Pennsylvania, 17120 Website ****************************

Keywords: Commonwealth of Pennsylvania, Lancaster , Driver License Center Supervisor, Professions , Lancaster, Pennsylvania

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