LancasterPARecruiter
the smart solution for Lancaster jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Lancaster
Posted on: December 7, 2018

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience, preferably Sabre." To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLCATHY3250 on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Lancaster , Inbound Travel Consultant, Professions , Lancaster, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Package Handler - Part-Time
Description: Shift: Sunrise 3:30 AM - 9:00 AM UPS is hiring individuals to work as part-time Package
Company: United Parcel Service (UPS)
Location: Harrisburg
Posted on: 12/13/2018

Current College Students - 2019 Supply Chain Operations Summer Intern
Description: Caring for the world, one person at a time has inspired and united the people of Johnson Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services (more...)
Company: Johnson & Johnson
Location: Lancaster
Posted on: 12/13/2018

Forgerock Consultant
Description: Should have 10 years of industry experience in technical architecture,
Company: Wipro Ltd.
Location: Harrisburg
Posted on: 12/13/2018


Commercial HVAC Facilities Technician
Description: Job Description JOB SUMMARY This position ensures that all facility equipment is maintained in safe, efficient operating condition. PRIMARY DUTIES AND RESPONSIBILITIES Keep up to date on all maintenance (more...)
Company: The SYGMA Network
Location: Harrisburg
Posted on: 12/13/2018

Driver
Description: Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut . That's right, we'll pay you to cruise around in your mobile office your car listening (more...)
Company: Pizza Hut
Location: Leesburg
Posted on: 12/13/2018

Warehouse Day Shift - Competitive Benefits (Harrisburg,PA)
Description: Our Opportunity: br Chewy is hiring Warehouse Workers for our Fulfillment Center in Mechanicsburg, PA. If you are a dedicated, hardworking, loyal employee and are looking for the perfect career opportunity (more...)
Company: Chewy
Location: Harrisburg
Posted on: 12/13/2018

Warehouse Sorter Onsite Hiring Event! (Harrisburg,PA)
Description: Now Hiring Warehouse Workers at Chewy Walk-In Interviews br APPLY TODAY AT CHEWY br Our Opportunity: br Chewy is hiring Warehouse Workers for our Fulfillment Center in Mechanicsburg, PA. If you (more...)
Company: Chewy
Location: Harrisburg
Posted on: 12/13/2018

CDL Class A Driver / Up to $.66 cpm / OTR / Drop & Hook
Description: CDL Class A Driver / Up to .66 cpm / OTR / Drop HookAn established trucking company is seeking team drivers for several dedicated and OTR routes. Our dedicated routes provide the means for our drivers (more...)
Company: Salt Lake Trucking Group
Location: Harrisburg
Posted on: 12/13/2018

CDL Class A Teams get $25,000 Extra Cash + Piggy Bank Bonus!
Description: We Give You More Ways br To Put More Cash In Your Pocket br br Call to connect and learn more or use our quick apply option below. br br br Job Description: br CDL Class A Teams get (more...)
Company: Celadon Trucking
Location: Leesburg
Posted on: 12/13/2018

CDL Class A Teams get $25,000 Extra Cash + Piggy Bank Bonus!
Description: We Give You More Ways To Put More Cash In Your Pocket Call to connect and learn more or use our quick apply option below. 888 790-1594 CDL Class A Teams get 25,000 Extra Cash plus Piggy Bank Bonus (more...)
Company: Celadon Trucking
Location: Lancaster
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Lancaster RSS job feeds