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Automation Systems Analyst I

Company: AmeriCold Logistics
Location: Mountville
Posted on: July 1, 2024

Job Description:

Primary Responsibility:This role is responsible for the support and production operations of the Warehouse Execution System (WES) and Warehouse Management System (WMS). This position will be a strong advocate for meeting service levels and maintaining high availability in the heavily automated warehouse. This includes responding to questions from the business users and handling issues as they are reported.What You'll Do:o
Working with the central IT / OT teams and vendors to ensure issues are properly understood and accurately assignedo
Ability to translate operational problems into technical issue reportingo
Diagnosing and resolving data and system issues to ensure warehouse usability for the consumers of the warehouse datao
Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teamso
Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production ticketso
Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processeso
Acting as the support point of contact for the automation systemsWhat Experience and Education You Need:o
Bachelor's Degree or 1 year of relevant job experience requiredo
Diligent attention to detail is essential due to the nature worko
Thorough analysis, judgment and problem-solving skillso
Minimum of 1-2 years of experience supporting warehouse automation software applications is preferredo
BI and reporting knowledge and experience is a strong assetWhat Could Set You Apart:o
Strong data analytical skillso
Strong knowledge of the SQLo
Work experience with JDA or Red prairie WMS is preferredo
Demonstrate ability to troubleshoot technical problemso
At least 1-year experience in supporting automated warehouse systemsPhysical Requirements:o
Requires the ability to sit for long periods of time, with frequent interruptionso
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bendingo
Requires manual dexterity with normal hand and finger movements for typical office worko
Talking, hearing, and seeing are important elements of completing assigned taskso
May require travel by automobile and airplane up for businesso
May require a visit facility operation in temperatures at or below freezingo
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 poundso
Requires the use of various electronic toolso
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremeso
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive managementWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What We Offer:Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.

Keywords: AmeriCold Logistics, Lancaster , Automation Systems Analyst I, Professions , Mountville, Pennsylvania

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