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Business Solutions Analyst, Supply Chain

Company: Armstrong World Industries
Location: Lancaster
Posted on: May 27, 2023

Job Description:

Primary Location: Lancaster, Pennsylvania
Relocation offered: No
Employment status: Full-Time
Travel: 10%
Non-compete: No

The estimated base salary range for this role is "97,060.00 to $145,580.00" per year.
Individual pay is based on location, skills and expertise, experience, and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the Senior Manager, Business Solutions, the Business Solutions Analyst is an individual contributor responsible for providing the highest level of technical expertise for the development, specification, and communication of the enterprise digital/technology plans, the components required to support it, and in the integration of corporate and business area architectures. The successful analyst leads multiple projects for the assigned area, conducts business process/cultivation sessions, and develops innovative and effective solutions for diverse and complex business problems/opportunities. The role is broadly split between business relationship management, providing day-to-day operational support for existing application services to users of those services, and project-based work leading to the development and deployment of new application services and business process improvements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Performs business relationship management functions in the Supply Chain/Production Planning/Plant Maintenance/Manufacturing/Materials Management focus areas.
  • Leads / participates in the design, development, and enhancement of business-specific custom and standard applications.
  • Leads / participates in requirements gathering to provide technical guidance on systems options and solutions.
  • Promotes configuration/development changes through the environment (i.e., writes functional specifications, performs and/or coordinates testing, obtains customer approvals and supporting documentation, and supports the promotion of code/configuration to production) to meet the company's business objectives.
  • Manages/coordinates large, medium, and small systems or business projects.
  • Introduces innovative technologies to the company to meet changing business needs.
  • Provides guidance and direction to contractors and junior team members.
  • Acts as principal designer for major enterprise solutions architecture including applications, data, and infrastructure as assigned.
  • Develops and manages relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
  • Develops, implements, and maintains best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
  • Provides integrated functional and systems planning and roadmap development; recommends new or different technologies which will enhance current systems and support overall corporate and business goals.
  • Leads and directs multiple projects, identifying and managing resources and monitoring progress.
  • Establishes/maintains lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolutions.
  • Identifies opportunities to improve global standardization and organizational efficiencies.
  • Serves as a point of escalation for team members' issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
  • Assists in the development of IT area and project budgets and estimates, for both expense and capital.
  • Provides in-depth technical consultation to clients and IT management to ensure the development of efficient application systems utilizing established standards, procedures, and methodologies.
  • Works collaboratively with management to identify, evaluate and prioritize projects in the portfolio.
  • Contributes to the development of overall strategy, tactics, planning, and execution of initiatives to support IT services.
  • Documents and maintains necessary technical architecture design and analysis work, including project post-mortem documentation and metric collection to ensure alignment between the business strategies and the technology roadmap.
  • Develops and maintains disaster recovery plans, including documenting solutions and procedures.

    Travel: Minimal travel; approximately 10%


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • In-depth understanding of the integrated processes associated with Procurement, Transfer orders, Sales and Distribution, Shipments and Deliveries, Production Planning to Line Scheduling, Available to Promise, Freight Rating and Tendering, Inventory Management, Output Documents, Warehouse Management processes, and corresponding business reporting.
    • Strong technical grasp of application architecture preferred in a manufacturing environment.
    • Working knowledge of technologies commonly utilized in a manufacturing environment.
    • Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
    • Ability to build relationships and willingness to communicate with customer groups.
    • Strong statistical, analytical, and advanced problem-solving skills with high attention to detail and accuracy.
    • Broad working knowledge of application support principles.
    • Demonstrated ability to comprehend and share strategy, vision, and direction and to embrace and facilitate change.
    • Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
    • Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
    • Sets priorities, overcome obstacles and opposition, and uses organizational skills to get things done in a timely manner.
    • A demonstrated ability to leverage existing resources to maximize technology investments.
    • A demonstrated customer service orientation.
    • Proven teamwork skills and the ability to communicate with colleagues, customers, and various levels within the organization.
    • Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.
    • Experience in estimating the fiscal impact of application and business process alternatives.

      Education and/or Experience

      • Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or a related field required.
      • 3+ years of technical analysis or process management experience.
      • Significant configuration experience with SAP Production Planning, Materials Management, Logistics, Inventory Management, Plant maintenance, and related master data.
      • Direct experience with global and regional system implementations.
      • Working knowledge and experience with Microsoft Office products.
      • Demonstrated experience in the area of assigned responsibility.

        Certificates, Licenses, Registrations

        • Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing) is preferred.

          Physical and Mental Demands

          The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

          Work Environment

          The work environment characteristics described here are representative of those an employee encounter while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with a standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

          Why should you join Armstrong World Industries?

          Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in the US and Canada.

          At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

          For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

          We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

          Our Sustainability Ambition

          "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
          We are committed to:
          • Engaging a diverse, purpose-driven workforce;
          • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
          • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
          • Being a catalyst for change with all of our stakeholders; and
          • Making a positive difference in the environments and communities we impact.

            About the Location (Hilliard OH)

            Our Hilliard Plant, one of twelve Armstrong plants in North America, employs 100+ people across multiple shifts who are involved in the manufacturing and shipping of acoustical ceiling tile. The Hilliard plant prides itself in placing high priority on safety, quality and exceeding customer expectations.

            Located 13 miles west of downtown Columbus, the city of Hilliard is a charming blend of old and new. Leisure strolls through historic Weaver Park, football games at OSU, thriving businesses and chic boutiques and shops are just some of the many ways that Hilliard caters to both ends of the generation spectrum.

            Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

            Come and build your future with us and apply today!

            Job Segment: Supply Chain, Logistics, Relationship Manager, Supply, Six Sigma, Operations, Customer Service, Management

Keywords: Armstrong World Industries, Lancaster , Business Solutions Analyst, Supply Chain, Professions , Lancaster, Pennsylvania

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