Service Desk Technician Job
Company: Armstrong World Industries, Inc.
Location: Lancaster
Posted on: May 23, 2023
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Job Description:
Company: Armstrong World IndustriesPrimary location: Lancaster,
PennsylvaniaRelocation offered: NoEmployment status:
Full-TimeTravel: 5%Non-compete: NoThe estimated base salary range
for this role is "x to X" per year.Individual pay is based upon
location, skills and expertise, experience and other relevant
factorsWhat does it mean to work at Armstrong?It means being
immersed in a supportive culture that recognizes you as a key
player in Armstrong's future. We are a large company with a local
feel, where you will get to know and collaborate with leadership
and your colleagues across the company.By joining us, you'll have
the opportunity to make the most of your potential. Alongside a
competitive remuneration package, you will receive:A benefits
package including: medical, dental, prescription drug, life
insurance, 401k match, long-term disability coverage, vacation and
sick time and many more.Personal development to grow your career
with us based on your strengths and interests.A working culture
that balances individual achievement with teamwork and
collaboration. We draw on each other's strengths and allow for
different work styles to build engagement and satisfaction to
deliver results.The Service Desk Technician is responsible for
ensuring proper computer operation so the end user can accomplish
business tasks. This includes, but is not limited to, receiving,
prioritization, documentation, and actively resolving end user help
requests and escalating incidents to maintain service level
agreement (SLA) expectations. This will require in-person and
hands-on help at the desktop level.What's in it for you!* Entryway
into IT and a career at Armstrong World Industries.* Ability to
network across the company and learn from different departments.*
Collaboration and be involved in a friendly team environment.*
Dedicated training and development to help you grow in your role.*
Be a resource on IT projects.* Professional branding
opportunities.What You'll Be DoingStrategy & Planning* Provide a
high level of Customer Service in resolving customer issues and/or
requests.* Evaluate documented resolutions and analyze trends for
ways to prevent future problems.* Alert management to emerging
trends in incidents.Service Desk Responsibilities* Field incoming
requests to the Service Desk via all resources (telephone, chat,
self-service and e-mail) to ensure courteous, timely and effective
resolution of end user needs.* Document all pertinent end user
identification information and keep record of service desk ticket
escalation.* Build rapport and elicit problem details from service
desk customers.* Apply diagnostic utilities to aid in
troubleshooting.Software Execution* Access software updates,
drivers, knowledge bases, and FAQ resources on the
Internet/Intranet to aid in problem resolution.* Identify and learn
appropriate software and hardware used and supported by the
organization.* Perform hands-on fixes at the desktop level,
including installing and upgrading software, installing hardware,
implementing file backups, and configuring systems and
applications.* Install anti-virus software and ensure virus
definitions are up to date.What Will Make You Successful* Concierge
level service to customers* Fluent in English* Excellent verbal and
written communication* High Energy & Hunger for Knowledge*
Excellent Attention to Detail* Ability to multitask in a fast-paced
environment.* Good team player with exceptional interpersonal
skillsQualifications* Associates or technical degree with 1+ year
of experience in a service desk or customer service environment;
Bachelor's degree preferred.What Makes You Stand Out* Experience
within the computer science field* Knowledge of software and
different technologyArmstrong is committed to engaging a diverse,
purpose-driven workforce. As part of our dedication to diversity,
AWI is committed to Equal Employment Opportunity and all qualified
applicants receive consideration for employment without regard for
race, sex, color, national origin, ethnicity, gender, protected
veteran status, disability, sexual orientation, gender identity, or
religion. We are also committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at by email at AWI talent acquisition and let us know the nature
of your request and your contact information. Requests for
accommodation will be evaluated on a case-by-case basis. Please
note that only inquiries concerning a request for reasonable
accommodation will be responded to from this email
address.armstrongceilings.comSustainability at Armstrong World
Industries (AWI)AWI Press RoomPerks of Armstrong World Industries:*
Guidance and leadership from industry leaders* Professional
development opportunities and career pathways* Employee Resource
Groups* Armstrong Employee Match for Charities of your choosing*
Excellent 401K & Health Benefit Options* Adoption Assistance
ProgramCome and build your future with a growing business, travel
to exciting locations, develop into a more valuable IT
professional; Apply today!Why should you join Armstrong World
Industries?Armstrong World Industries (AWI) is a leader in the
design and manufacture of innovative commercial and residential
ceiling, wall and suspension system solutions in the Americas. With
approximately $1B in revenue, AWI has about 2,800 employees and a
manufacturing network of fifteen facilities in the US and Canada.At
home, at work, in healthcare facilities, classrooms, stores, or
restaurants, we offer interior solutions that help to enhance
comfort, save time, improve building efficiency and overall
performance, and create beautiful spaces.For more than 150 years,
we have built our business on trust and integrity. It set us apart
then, and it sets us apart now, along with our ability to
collaborate with and innovate for the people we're here to serve -
our customers, our shareholders, our communities and our
employees.We are committed to developing new and sustainable
ceiling solutions, with design and performance possibilities that
make a positive difference in spaces where we live, work, learn,
heal and play. It's an exciting, rewarding business to be in, and
we're committed to continue to grow and prosper for the benefit of
all of our stakeholders. We hope you join us.Our Sustainability
Ambition"Bringing our Purpose to Life" - lead a transformation in
the design and building of spaces fit for today and tomorrow.We are
committed to:* Engaging a diverse, purpose-driven workforce;*
Transforming buildings from structures that shelter into structures
that serve and preserve the health and well-being of people and
planet;* Pursuing sustainable, innovative solutions for spaces
where we live, work, learn heal and play;* Being a catalyst for
change with all of our stakeholders; and* Making a positive
difference in the environments and communities we impact.About the
Location (Hilliard OH)Our Hilliard Plant, one of twelve Armstrong
plants in North America, employs 100+ people across multiple shifts
who are involved in the manufacturing and shipping of acoustical
ceiling tile. The Hilliard plant prides itself in placing high
priority on safety, quality and exceeding customer
expectations.Located 13 miles west of downtown Columbus, the city
of Hilliard is a charming blend of old and new. Leisure strolls
through historic Weaver Park, football games at OSU, thriving
businesses and chic boutiques and shops are just some of the many
ways that Hilliard caters to both ends of the generation
spectrum.Armstrong is committed to engaging a diverse,
purpose-driven workforce. As part of our dedication to diversity,
AWI is committed to Equal Employment Opportunity and all qualified
applicants receive consideration for employment without regard for
race, sex, color, national origin, ethnicity, gender, protected
veteran status, disability, sexual orientation, gender identity, or
religion. We are also committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at by email at AWI talent acquisition and let us know the nature
of your request and your contact information. Requests for
accommodation will be evaluated on a case-by-case basis. Please
note that only inquiries concerning a request for reasonable
accommodation will be responded to from this email address.Come and
build your future with us and apply today!
Keywords: Armstrong World Industries, Inc., Lancaster , Service Desk Technician Job, Professions , Lancaster, Pennsylvania
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