Service Desk Technician Job
Company: Armstrong World Industries
Location: Lancaster
Posted on: May 15, 2023
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Job Description:
Primary location: Lancaster, Pennsylvania
Relocation offered: No
Employment status: Full-Time
Travel: 5%
Non-compete: No
The estimated base salary range for this role is "x to X" per
year.
Individual pay is based upon location, skills and expertise,
experience and other relevant factors
What does it mean to work at Armstrong?
It means being immersed in a supportive culture that recognizes you
as a key player in Armstrong's future. We are a large company with
a local feel, where you will get to know and collaborate with
leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your
potential. Alongside a competitive remuneration package, you will
receive:
A benefits package including: medical, dental, prescription drug,
life insurance, 401k match, long-term disability coverage, vacation
and sick time and many more.
Personal development to grow your career with us based on your
strengths and interests.
A working culture that balances individual achievement with
teamwork and collaboration. We draw on each other's strengths and
allow for different work styles to build engagement and
satisfaction to deliver results.
The Service Desk Technician is responsible for ensuring proper
computer operation so the end user can accomplish business tasks.
This includes, but is not limited to, receiving, prioritization,
documentation, and actively resolving end user help requests and
escalating incidents to maintain service level agreement (SLA)
expectations. This will require in-person and hands-on help at the
desktop level.
What's in it for you!
What You'll Be Doing
Strategy & Planning
Service Desk Responsibilities
Software Execution
What Will Make You Successful
Qualifications
What Makes You Stand Out
Armstrong is committed to engaging a diverse, purpose-driven
workforce. As part of our dedication to diversity, AWI is committed
to Equal Employment Opportunity and all qualified applicants
receive consideration for employment without regard for race, sex,
color, national origin, ethnicity, gender, protected veteran
status, disability, sexual orientation, gender identity, or
religion. We are also committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at by email at AWI talent acquisition and let us know the nature
of your request and your contact information. Requests for
accommodation will be evaluated on a case-by-case basis. Please
note that only inquiries concerning a request for reasonable
accommodation will be responded to from this email address.
armstrongceilings.com
Sustainability at Armstrong World Industries (AWI)
AWI Press Room
Perks of Armstrong World Industries:
Come and build your future with a growing business, travel to
exciting locations, develop into a more valuable IT professional;
Apply today!
Why should you join Armstrong World Industries?
Armstrong World Industries (AWI) is a leader in the design and
manufacture of innovative commercial and residential ceiling, wall
and suspension system solutions in the Americas. With approximately
$1B in revenue, AWI has about 2,800 employees and a manufacturing
network of fifteen facilities in the US and Canada.
At home, at work, in healthcare facilities, classrooms, stores, or
restaurants, we offer interior solutions that help to enhance
comfort, save time, improve building efficiency and overall
performance, and create beautiful spaces.
For more than 150 years, we have built our business on trust and
integrity. It set us apart then, and it sets us apart now, along
with our ability to collaborate with and innovate for the people
we're here to serve - our customers, our shareholders, our
communities and our employees.
We are committed to developing new and sustainable ceiling
solutions, with design and performance possibilities that make a
positive difference in spaces where we live, work, learn, heal and
play. It's an exciting, rewarding business to be in, and we're
committed to continue to grow and prosper for the benefit of all of
our stakeholders. We hope you join us.
Our Sustainability Ambition
"Bringing our Purpose to Life" - lead a transformation in the
design and building of spaces fit for today and tomorrow.
We are committed to:
About the Location (Hilliard OH)
Our Hilliard Plant, one of twelve Armstrong plants in North
America, employs 100+ people across multiple shifts who are
involved in the manufacturing and shipping of acoustical ceiling
tile. The Hilliard plant prides itself in placing high priority on
safety, quality and exceeding customer expectations.
Located 13 miles west of downtown Columbus, the city of Hilliard is
a charming blend of old and new. Leisure strolls through historic
Weaver Park, football games at OSU, thriving businesses and chic
boutiques and shops are just some of the many ways that Hilliard
caters to both ends of the generation spectrum.
Armstrong is committed to engaging a diverse, purpose-driven
workforce. As part of our dedication to diversity, AWI is committed
to Equal Employment Opportunity and all qualified applicants
receive consideration for employment without regard for race, sex,
color, national origin, ethnicity, gender, protected veteran
status, disability, sexual orientation, gender identity, or
religion. We are also committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at by email at AWI talent acquisition and let us know the nature
of your request and your contact information. Requests for
accommodation will be evaluated on a case-by-case basis. Please
note that only inquiries concerning a request for reasonable
accommodation will be responded to from this email address.
Come and build your future with us and apply today!
Keywords: Armstrong World Industries, Lancaster , Service Desk Technician Job, Professions , Lancaster, Pennsylvania
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