Customer Service Analyst

Company: JL Clark
Location: Lancaster
Posted on: March 17, 2023

Job Description:

Job DetailsJob LocationLancaster - Lancaster, PAPosition TypeFull TimeEducation Level2 Year DegreeJob Shift1st ShiftJob CategoryCustomer ServiceDescriptionPosition Summary: Works directly with customers, sales, production planning, quality, and shipping personnel. Enters sales orders, answers inquiries (internal and external), aids in resolving customer questions and complaints, and monitors promised delivery dates and order quantities. Analyzes information from ERP/CRM system and acts upon alerts and information accordingly. Responsible for complying with all safety policies and practices. Always performs duties with the goal of satisfying the customerDuties and Responsibilities:Presentation to customers is in a professional manner.Administratively manages and acts upon all customer orders (i.e. order entry, forecasting firm purchase orders/releases, inquiries, complaints, production status, shipment status.)Analyzes and edits customer orders and inquiries, obtaining appropriate information and responding by written and verbal communications. This would include status reports, artwork, correspondence, etc.Responds to customer inquiries that require a decision of content of information that is being communicated to the customer.Process and manage all CCRs for assigned customers.Transmits verbal and written information from customers to sales personnel and various internal departments.Requests art, product, and tool service estimates based on quotation inquiries from customers and/or sales personnel.Manage and analyze steel and coating inventories for key flat sheet accounts.Initiates and manages new product launches, ASOs, contract reviews, request for pricing, new part numbers, printing plates, etc.Participates and gives direction in daily Litho meeting and weekly shipment meetings.Coordinate customer order shipment with JLC Shipping Team Leader.Prepare customer order invoices.Maintains running forecast of monthly sales dollars.Communicates changes in customer forecasts to Production, Planning, and Sales Representatives.Generates status reports to ensure on-time delivery.Maintains all customer complaints to ensure a timely response.Prepares and sends customer requested samples.Performs other special assignments duties as assigned.IN AN 8 HOUR WORKDAY THE EMPLOYEE WOULD:ACTIVITYCONTINUOUSLY(67%-100%)FREQUENTLY(34%-66%)OCCASIONALLY(1%-33%)NEVER TO SELDOMSITXSTANDXOPTIONALSIT / STANDXWALKXLIFT / 1-10#CARRYXLIFT /11-20#CARRYXLIFT /21-25#CARRYXLIFT / 25-50#CARRYXBENDXSQUATXTWISTXCLIMBXPUSH/PULL35 lb.XREACHOVERHEADXKNEELXCLIMB STAIRSXREACH ABOVE SHOULDERSXWALK ON UNEVEN SURFACESXEMPLOYEE USES HAND FOR REPETITIVE ACTION:RIGHT HAND LEFT HANDSimple Grasping o Ye s n No o Ye s n NoFine Manipulating o Ye s n No o Ye s n No Medium Dexterity n Yes o No n Yes o NoForearm Rotational Movement o Ye s n No o Ye s n NoPower Grip o Ye s n No o Ye s n NoPushing / Pulling o Ye s n No o Ye s n NoBimanual Dexterity n Yes o No n Yes o NoEmployee uses feet for movements for operating foot controls o Ye s n No o Ye s n NoQualificationsEducation, Training & Experience: Bachelor's degree preferred, or equivalent (Associate's degree and relevant work experience).Course work in accounting, sales and marketing helpful.Approximately two (2) years of related work experience preferred.Familiarity with sales, service and customer relations policies.Working knowledge of Microsoft Office products (Word, Excel, Access).

Keywords: JL Clark, Lancaster , Customer Service Analyst, Professions , Lancaster, Pennsylvania