Field Estimator

Company: Paul Davis Restoration Inc
Location: Lancaster
Posted on: January 13, 2022

Job Description:

The Field Estimator is responsible for preparing scopes and estimates for reconstruction and emergency services on site. The Field Estimator's primary responsibilities are to scope loses, create estimates using estimating software, and secure the project. Essential Duties/Responsibilities

• Meet with home and property owners to conduct onsite inspections and scope generation.
• Complete estimates within 24 hours of assignment
• Utilize PDO QA per review
• Meet all service standards set forth by the client or the company.
• Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required). Train on such software as needed.
• Work closely with insured and interested parties to obtain agreement and close opportunity.
• Ensure each project achieves a minimum gross profit margin as determined by company standards.
• Communicate and document any change orders and insurance supplements.
• Build and maintain business relationships with insurance adjusters, brokers, and TPA's.
• Responsible for being the first contact for homeowners when participating in the on-call rotation.
• Responsibility for adhering to the PDO Health & Safety Program.
  • Meet Net Promoter Score of minimum monthly average of 70.
  • Closing the Loop 100% of the time within 24 hours. Competency - Knowledge, Skills and Abilities:
    • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
    • Knowledge of our main operating systems; RMS, Xactimate and Symbility
    • Customer Service Skills
    • Communication skills
    • Typing skills
    • Administration skills
    • Ability to learn and operate our primary operating systems
    • Ability to create documents
    • Ability to answer and communicate with customers over the phone and face to face
    • Ability to work office equipment (fax, scanner, printer, phone system, computers)
    • Ability to work independently
    • Ability to work in a team environment and develop staff
    • Ability to coordinate multiple jobs within the same time frame
    • Ability to operate our main operating systems
    • Stress Management and Composure
    • Maintain a level of confidentiality Required Education and Experience
      • Bachelor's Degree or equivalent industry experience
      • Experience with estimating software Preferred Education and Experience
        • Industry certifications (IICRC and Lead)
        • Experience with writing estimates in Xactimate Physical Requirement
          • Must be able to stay in a stationary position up to 80% of the time
          • The person in this position needs to frequently move about a customer job site (indoors and outdoors)
          • Occasionally ascends and descends a ladder to service customer sites
          • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
          • Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
          • Must be able to observe and perceive information on a computer and documents
          • Must be able to communicate and converse with customers over the phone and face to face
          • Occasionally will lift up to 50lbs
          • Ability to safely operate a company vehicle

Keywords: Paul Davis Restoration Inc, Lancaster , Field Estimator, Professions , Lancaster, Pennsylvania