Sales & Service Representative

Company: Graham Packaging
Location: Lancaster
Posted on: January 12, 2022

Job Description:

Company Statement Graham Packaging is a leading manufacturer of sustainable packaging. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. They're the kind of people you want as your friends and neighbors as well as your partners and suppliers. By building strong relationships and creating value for our customers, our employees embody the innovative spirit that's inherent to Graham. We truly are people building a better tomorrow. Overview Accounts Receivable 15%-- -Assist Credit and Collections with payment issues to help reduce the DSOAnalyze and resolve pricing discrepancies, issuing additional billings and credits as neededAddress and resolve open items over 31 days past due with C&CCommunicate to C&C team when notified of any issues that could cause delays in customer payment within terms (quality and/or pricing issues)Administrative 30%-- -Responsible for calculating, and verifying all prices in SAP.-- - Maintain customer driven price sheets and ensure alignment with SAP.-- --- - Communicates changes to the customer-- -Complete necessary forms to have customer bottle contracts created, new parts added and pricing updates throughout the yearProcess miscellaneous billings (freight, dunnage, warehouse, samples, etc.),-- - track mold amortizations, process project mold/tooling billings, track rebates and prepare debits and creditsCoordinate and complete necessary customer master data forms to set up new/change customers in SAPAnalyze label inventories at facilities to determine label order quantities for each location. Work with Purchasing, if not maintained by SSR, to have label contracts created/updated based on label production yield report.-- - Order other packaging materials as necessary-- -Prepare and upload MWBE information as required by customer into their website by requested deadlines-- --- -Customer Service 25%-- -Develop strong internal and external relationships to improve customer satisfactionProvide support to the plants by responding to their requests within 24 hours-- -Meet with key customer contacts and Account Manager, if possibleProvide customer support to the Account Manager.-- - As Account Managers change, transfer customer knowledge and train new Account Manager on customer specifics.-- - Schedule calls for periodic updates on accountsField incoming inquiries, providing samples and drawings as requestedProvide customer specific reports including inventories, sales, freight, dunnage, etc. based on customer deadlines-- --- -Sales Planning / Supply Chain / Logistics 30%-- -Obtain and forward customer forecast to demand planning teamWork with account managers to review budget established by S&OP team to ensure data integrityCoordinate with customer, plants, engineering, Account Managers to complete the necessary material master data forms to establish new items in SAPBlock material numbers in SAP (material master and contract) upon completion of life cycle.-- -Create and maintain representative budget/forecast part numbersTrack freight variances on a quarterly basis and present losses to the account manager to address with the customer-- -Track obsolete inventory.-- - Obtain purchase orders for obsolete/slow moving inventory and invoice customer to reduce working capital-- -Complete all customer dunnage inventories as requested by the S&OP teamReview and validate budget pricing in SAP provided by Pricing Manager/Analyst.-- - Make any necessary pricing adjustments as requested.-- - Convert freight to a per M rate vs. truckload.Complete necessary forms for NAFTA certificates to comply with customer requests Qualifications EDUCATIONAL REQUIREMENTS:-- - BA / BS preferredEXPERIENCE REQUIRED:-- - 2 years +-- -Sales Support or-- -related experienceOTHER REQUIREMENTS:-- - High level of problem solving / analytical skills.-- - Detail oriented.-- - Ability to set priorities with little supervision.-- - Demonstrate high level of support to account managers.-- - Extensive knowledge of customer base.#LI-LA EEO Disclaimer Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Keywords: Graham Packaging, Lancaster , Sales & Service Representative, Professions , Lancaster, Pennsylvania