Marketing Response Center Manager, NAMER, Marketing Response Center

Company: Amazon
Location: Arlington
Posted on: April 2, 2026

Job Description:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. AWS pioneered cloud computing and never stopped innovating, which is why customers from the fastest-growing startups, the largest Enterprises, and leading government agencies, trust us to power their infrastructure. MRC is a direct customer engagement arm within the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS services to help them embark on their cloud / AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities. In this role you are responsible for coaching, up-skilling early-career talent, and supporting formal career paths that lead to broader marketing, sales, or even technical roles. You will guide your team to programmatically nurture marketing generated leads, collect customer insights, share voice-of-the-customer intelligence, act as consultants to non-sales ready customers, ultimately contributing to marketing's overall mission to drive awareness, consideration and conversion of our customers. You will be a collaborator forging partnerships across the Integrated Demand Center (IDC) teams, Account Based Marketing (ABM) teams, Event teams, regional sales teams, pre-sale technical teams, customer success teams, to help your team create a positive customer experience across all customer-facing channels of AWS. You will work closely with operations to track campaign performance / customer journey data and hold your team to high productivity and output standards. You will foster an innovation-oriented culture within your team, harnessing AI (and other suitable automation technology) to transform customer engagement in line with their needs and catalyze your team's productivity. Key job responsibilities Earn Trust and Deliver Results: Be a business partner and work closely with sales and marketing stakeholders to achieve unified business goals. Dive Deep: Provide regular reporting on MRC performance and metrics to leadership stakeholders across marketing / sales, and dive deep into operational data to achieve productivity performance, operational excellence, a stellar customer experience, and improved business outcomes. Think Big: Be a thought-leader in how AI (and other automation technologies) can simultaneously transform the customer engagement experience and catalyze your team's productivity. Partner with internal product teams and the MRC productivity acceleration team to deliver results fast, using agile methodologies. · Hire and Develop the Best: Ensure each MRC Rep attains the required development milestones and acquires the necessary skills / competencies. Support the long-term path for the MRC Rep to grow and develop a meaningful career at Amazon. About the team Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Experience managing teams - Experience using data and metrics to drive improvements - Experience building, executing and scaling cross-functional marketing programs - Experience working with multiple stakeholders at various levels and in different locales to drive alignment - 5 years of professional non-internship marketing experience - Experience using data and metrics to measure impact and determine improvements - Experience with CRM tools and systems that can be leveraged to drive customer engagement - including but not limited to Adobe, Salesforce, Unica, Marketo, Exact Target, Braze, etc. - Experience building, executing and scaling digital programmatic campaigns from concept to completion - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 119,300.00 - 178,500.00 USD annually USA, NY, New York - 119,300.00 - 178,500.00 USD annually USA, TX, Austin - 108,400.00 - 160,000.00 USD annually USA, VA, Arlington - 108,400.00 - 160,000.00 USD annually USA, WA, Seattle - 108,400.00 - 160,000.00 USD annually

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