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Tech Services Lead

Company: ConnectedSign
Location: Lancaster
Posted on: May 16, 2019

Job Description:

ConnectedSign(CS) is located in Lancaster City, PA. Convenient to 30. ConnectedSign is a full-service Visual Communications company specializing in software, hardware and creative services for Digital Signage Systems, Video Walls, Interactive Displays Kiosk Networks. We provide Visual Communication solutions for Corporate, Healthcare, Education, Hospitality and Retail facilities. The Position This is not a basic IT position. This is something different In this position you will work directly with CS team members and clients assisting with software and hardware demonstrations, training, softwarehardware technical support and project implementation. The ideal candidate enjoys staying up-to-date with technology, understands Windows operating system and thrives in a customer-focused team environment. This role requires excellent customer service skills, attention to detail, teamwork, troubleshooting, and the ability to build and maintain customer relationships. You will receive training on the digital signage software. Principal Duties Responsibilities Provide remote or onsite software hardware installation, technical support and training. Configuring networks to utilize external data sources such as SQL, XML, HTML, Maps, etc. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Provide technical assistance and support for incoming queries and issues related to software and hardware. Respond to phone and email messages for customers seeking help. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Communicate project status to CS staff and clients to ensure tracking to timelines, budget, scope quality for all project deliverables. Project installation and support follow up. Maintain in house computers and systems. Other duties as assigned. ConnectedSign is a team focused environment. Customer service and willingness to assist coworkers, take on additional responsibilities when needed to meet client objectives and deadlines is required. Education Experience Requirements Minimum 2-year degree from an accredited University, College or Technical School. Experience working with PCMedia Players, Commercial Displays, Broadcasters, Cables Connectors. Proficient with Azure and Microsoft Office products, Windows. Strong oral and written communication skills. Strong customer service and project management skills. Strong organizational skills and attention to detail. Ability to prioritize. Manage multiple projects simultaneously (various ranges of complexity). Ability to be a self-starter, take quick direction in a fast-paced multi task-environment. Ability to learn new products quickly and be able to demonstrate the software and train effectively within 3 months. Full time employees earn 40 hours of paid time off after one year of employment 80 hours after two years. Medical insurance begins on day 90 ConnectedSign shall pay 50 of a full-time employee's individual medical insurance premium. Disability insurance coverage begins on day 90. Incentive Compensation Plan - sales commission of 5 of software andor services self-generated to new customers (with whom you made the initial contact on behalf of the Company). Friendly staff, easy workplace, casual attire, free parking

Keywords: ConnectedSign, Lancaster , Tech Services Lead, Other , Lancaster, Pennsylvania

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