Service Coordinator

Company: Pye-Barker Fire & Safety
Location: Lancaster
Posted on: March 16, 2023

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Pye- Barker Fire and Safety is more than just a company. We have provided quality fire protection services & equipment since 1946 and our company has stood the test of time, providing quality fire protection for over 75 years. We continue to build on this foundation, growing our team with the same core values that made us who we are. We've built our reputation on responsive and reliable service, and this alone has earned us the trust of companies across the country, from small corner stores to large international manufacturers. If you're seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join the top leader in the fire and safety industry!We are seeking a Service Coordinator in Lancaster, Pennsylvania!Job Overview:This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities: ---Schedule appointments for clients, answer phones and track clients' service records---Assess the service needs of clients and connect them with the correct provider---Create and maintain a directory of service providers and resources---Create and maintain a database of clients and client needs---Bill completed service SRs for local accounts.---Order any materials needed for the required service.---Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully---Evaluate the quality of all services and identify areas that need improvements---Ensure each client is given the necessary services and follow up to fill ongoing service needs---Maintain good relationships with service providers and clients to keep customer base---Monitor the services being provided and stay up to date on any services being introduced or discontinued---Expand the list of resources and providers to assure there are no gaps in services---Answer telephones and respond to email inquiries in the office---Perform other duties assigned by management.Education/Qualification: ---Edwards/ EST knowledge a plus---Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel---1-3 years of industry experience or a related customer service experience required---High quality organizational skills---The ability to work well under deadlines and to multitask---The ability to build relationships and coalitions within the community---Excellent verbal and written communication skills---Excellent critical thinking and problem-solving skills

Keywords: Pye-Barker Fire & Safety, Lancaster , Service Coordinator, Other , Lancaster, Pennsylvania