Service Coordinator
Company: Pye-Barker Fire & Safety
Location: Lancaster
Posted on: March 16, 2023
|
|
Job Description:
It's fun to work in a company where people truly BELIEVE in what
they're doing!We're committed to bringing passion and customer
focus to the business.Pye- Barker Fire and Safety is more than just
a company. We have provided quality fire protection services &
equipment since 1946 and our company has stood the test of time,
providing quality fire protection for over 75 years. We continue to
build on this foundation, growing our team with the same core
values that made us who we are. We've built our reputation on
responsive and reliable service, and this alone has earned us the
trust of companies across the country, from small corner stores to
large international manufacturers. If you're seeking a meaningful
role where you can make a real difference, we welcome you to jump
aboard and join the top leader in the fire and safety industry!We
are seeking a Service Coordinator in Lancaster, Pennsylvania!Job
Overview:This position is responsible for organizing, scheduling,
and managing the flow of activities for the field technicians. They
monitor/adjust the daily schedule as needed to complete the
expected and upcoming work in the short term. This position is
responsible for collaborating with service managers, office staff,
sales staff, field technicians, contractors, and customers to
ensure smooth and profitable projects from start to
finish.Essential Duties & Responsibilities: ---Schedule
appointments for clients, answer phones and track clients' service
records---Assess the service needs of clients and connect them with
the correct provider---Create and maintain a directory of service
providers and resources---Create and maintain a database of clients
and client needs---Bill completed service SRs for local
accounts.---Order any materials needed for the required
service.---Interact with clients who are not satisfied, putting
service and communication techniques into practice and resolving
any conflicts professionally and answering inquiries
respectfully---Evaluate the quality of all services and identify
areas that need improvements---Ensure each client is given the
necessary services and follow up to fill ongoing service
needs---Maintain good relationships with service providers and
clients to keep customer base---Monitor the services being provided
and stay up to date on any services being introduced or
discontinued---Expand the list of resources and providers to assure
there are no gaps in services---Answer telephones and respond to
email inquiries in the office---Perform other duties assigned by
management.Education/Qualification: ---Edwards/ EST knowledge a
plus---Proficient skills in Microsoft Office, including Microsoft
Word and Microsoft Excel---1-3 years of industry experience or a
related customer service experience required---High quality
organizational skills---The ability to work well under deadlines
and to multitask---The ability to build relationships and
coalitions within the community---Excellent verbal and written
communication skills---Excellent critical thinking and
problem-solving skills
Keywords: Pye-Barker Fire & Safety, Lancaster , Service Coordinator, Other , Lancaster, Pennsylvania
Click
here to apply!
|