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Guest Relations

Company: Willow Valley Communities
Location: Lancaster
Posted on: November 22, 2022

Job Description:

Willow Valley Communities requires that all new hires are fully vaccinated for COVID-19, be willing to be vaccinated or will qualify for an approved exemption prior to their first day of employment.The Guest Suites at Willow Valley Communities is hiring a Guest Relations Team Member! The Guest Relations team is responsible to greet guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Guest Relations team provides a first impression, setting the tone for an exceptional customer experience. The Guest Relations team oversees the functions of a Guest Concierge Desk; checks guests in/out, answers questions and provides support for the use of the amenities.Responsibilities:Greet and welcome guests upon arrival and when entering and leaving the building.Assist with luggage and packages to and from vehicles in the entrance circle if needed. Provide use of luggage carts to guests.Help to create a positive guest experience, personalizing interactions whenever possible.Maintain a professional manner and appearance.Answer incoming calls, determine purpose of call and if necessary transfers request to additional personnel.Speak with all using a clear and professional language and answer telephones using appropriate telephone etiquette.Use of the onsite 2-way radio - communication between departments for emergencies.Offer suggestions about the WVC property and amenities.Provides concierge style services, such as offering dining and amenity reservations or suggestions giving directions, helping to facilitate interactions with communities personnel, etc.Assist with special requests. Perform guest services with a customer focused attitude regardless of the request.A working knowledge of (reservation) software or ability to learn software, databases and web based applications as required.A working knowledge of Microsoft Office - Excel and Publisher - for documentation and sign updates.Takes payments for services and reconcile daily reports.Monitor the supplies in the Business Center; replenish if needed.Assist guests with use of fitness equipment when asked. Room use is for guests over the age of 14 yrs. Monitor the space for correct usage of equipment and tidy area after use if necessary.Follows security procedures and monitors guest's safety when entering/exiting the building.Follow all company policies and procedures and report accidents, injuries and unsafe work conditions to Lead Guest Relations or General Manager.Knowledge of fire safety and evacuation plans.Maintain a neat and tidy appearance of the desk and the lobby.Responsible to submit maintenance requests for WVC property.Responsible to submit IT service for WVC computers and printers.Qualifications:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Hours:16 hrs/WeekSchedule:4:00pm to 12:00am or 12:00am to 8:00amLocation:The Guest Suites of Willow Valley Communities211 Willow Valley Square, Lancaster, PA 17602Wage:From $14.00/hr + based on experienceOpportunities with WVC:Tuition ReimbursementScholarshipsTM Events and RecognitionPlus many moreADMIN111Location: Guest SuitesSchedule: Part-time, Evening/Night, 4:00pm to 12:00am or 12:00am to 8:00am

Keywords: Willow Valley Communities, Lancaster , Guest Relations, Other , Lancaster, Pennsylvania

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