Company: Eurofins Lancaster Laboratories - USA
Posted on: May 13, 2022
Eurofins Scientific is an international life sciences company,
providing a unique range of analytical testing services to clients
across multiple industries, to make life and our environment safer,
healthier and more sustainable. From the food you eat, to the water
you drink, to the medicines you rely on, Eurofins works with the
biggest companies in the world to ensure the products they supply
are safe, their ingredients are authentic and labeling is accurate.
Eurofins believes it is a global leader in food, environmental,
pharmaceutical and cosmetics products testing and in agroscience
CRO services. It is also one of the global independent market
leaders in certain testing and laboratory services for genomics,
discovery pharmacology, forensics, CDMO, advanced material sciences
and in the support of clinical studies.
In 2020, Eurofins generated total revenues of EUR --- 5.4 billion,
and has been among the best performing stocks in Europe over the
past 20 years.
Eurofins BioPharma Product Testing has delivered expert scientific
support to companies working to improve human and animal health. As
a member of the Eurofins BPT team, you will work alongside
respected technical experts dedicated to scientific excellence in a
process driven regulatory compliant environment.
Eurofins Lancaster Laboratories, Inc., a nationally recognized
laboratory, is searching for a Client Satisfaction Coordinator to
support our US Bio/Pharmaceutical Labs in Lancaster, PA.
Client Satisfaction Coordinator- Responsibilities include, but are
not limited to, the following:
- Primary focus involves developing client lists, launching
surveys and compiling results for multiple Net Promoter Score (NPS)
Client Satisfaction Surveys throughout the year for the Lancaster,
Portage, San Diego and Columbia lab sites.
- Training from an experienced client survey team member is
required with support given throughout the learning process.
- Work will involve learning and applying Relationwise software
and Microsoft Forms for survey launches, data collection, follow-up
efforts, as well as reporting of survey results, statistics and
- Document process as it becomes known and improve process to
yield the best and most successful outcome.
- Interactions throughout survey process would involve: Director
of Project Management, Project Managers, Business Development
Representatives, management, and liaisons from: Relationwise, CRM,
LIMS, LIMS IT and Corporate.
The ideal candidate would possess:
- Proficiency in all Microsoft programs, especially Excel
Charting and Tables.
- Experience in PowerPoint, Relationwise, Microsoft Forms is
preferred but not required.
- Ability to quickly learn new systems and processes.
- Experience in critical thinking and creative problem
- Drive for continuous process improvement.
- Well-developed communication skills (verbal and written), with
strong interpersonal skills and ability to deal effectively with
all levels of employees and management.
- Ability to plan and carry out responsibilities with minimal
- Passion for Excellence. Organizational and time-management
skills and attention to detail.
Basic Minimum Qualifications
- HS Degree
- Microsoft Office Suite experience
Position is full-time, Monday-Friday, 8 a.m.-5:00 p.m., with
overtime as needed. Candidates currently living within a commutable
distance of Lancaster, PA are encouraged to apply.
As a Eurofins employee, you will become part of a company that has
received national recognition as a great place to work. We offer
excellent full-time benefits including comprehensive medical
coverage, life and disability insurance, 401(k) with company match,
paid holidays and PTO, and dental and vision options.
To learn more about Eurofins, please explore our website
Eurofins is a M/F, Disabled, and Veteran Equal Employment
Opportunity and Affirmative Action employer.
Keywords: Eurofins Lancaster Laboratories - USA, Lancaster , Client Coordinator, Other , Lancaster, Pennsylvania
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