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Client Coordinator

Company: Eurofins Lancaster Laboratories - USA
Location: Lancaster
Posted on: May 13, 2022

Job Description:

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labeling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In 2020, Eurofins generated total revenues of EUR --- 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins BioPharma Product Testing has delivered expert scientific support to companies working to improve human and animal health. As a member of the Eurofins BPT team, you will work alongside respected technical experts dedicated to scientific excellence in a process driven regulatory compliant environment.

Job Description

Eurofins Lancaster Laboratories, Inc., a nationally recognized laboratory, is searching for a Client Satisfaction Coordinator to support our US Bio/Pharmaceutical Labs in Lancaster, PA.

Client Satisfaction Coordinator- Responsibilities include, but are not limited to, the following:

  • Primary focus involves developing client lists, launching surveys and compiling results for multiple Net Promoter Score (NPS) Client Satisfaction Surveys throughout the year for the Lancaster, Portage, San Diego and Columbia lab sites.
  • Training from an experienced client survey team member is required with support given throughout the learning process.
  • Work will involve learning and applying Relationwise software and Microsoft Forms for survey launches, data collection, follow-up efforts, as well as reporting of survey results, statistics and scores.
  • Document process as it becomes known and improve process to yield the best and most successful outcome.
  • Interactions throughout survey process would involve: Director of Project Management, Project Managers, Business Development Representatives, management, and liaisons from: Relationwise, CRM, LIMS, LIMS IT and Corporate.


    The ideal candidate would possess:
    • Proficiency in all Microsoft programs, especially Excel Charting and Tables.
    • Experience in PowerPoint, Relationwise, Microsoft Forms is preferred but not required.
    • Ability to quickly learn new systems and processes.
    • Experience in critical thinking and creative problem solving.
    • Drive for continuous process improvement.
    • Well-developed communication skills (verbal and written), with strong interpersonal skills and ability to deal effectively with all levels of employees and management.
    • Ability to plan and carry out responsibilities with minimal direction.
    • Passion for Excellence. Organizational and time-management skills and attention to detail.

      Basic Minimum Qualifications
      • HS Degree
      • Microsoft Office Suite experience

        Additional Information

        Position is full-time, Monday-Friday, 8 a.m.-5:00 p.m., with overtime as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

        As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and PTO, and dental and vision options.

        To learn more about Eurofins, please explore our website

        Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins Lancaster Laboratories - USA, Lancaster , Client Coordinator, Other , Lancaster, Pennsylvania

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