Infrastructure Specialist

Company: Ecore International
Location: Lancaster
Posted on: May 12, 2022

Job Description:

Ecore International is looking for a new Infrastructure Specialist who will provide end-user support on all devices. Our Infrastructure Specialists support infrastructure solutions and services that drive innovation, enable business processes, solve business problems, and scale to growth. You will be responsible for focusing on customer service and supporting the business to drive ecore's continued success.What You'll Be Doing:--- Provide technical Tier 1 and 2 end-user support on all infrastructure-related issues; document and track incidents and requests; prioritize, respond to, and solve all requests; provide guidance to business partners with a customer service mindset; become a trusted business partner to all end-users in order to accurately understand needs and obstacles.--- Determine root cause of incidents and offer preventative solutions; proactively communicate issues and solutions with team and end users; escalate to next level IT for support after root cause analysis completed or if skill set prevents resolution.--- Collaborate and execute on business requirements; develop and present solutions that enable the company's growth and evolution, produce design and strategy documents, and provide guidance and knowledge transfer to IT and the business.--- Model, train, and support the ITIL Service Management discipline within IT organization; support and execute Infrastructure services in alignment with ITIL Service Management.--- Manage Asset and License services, Print Services, Mobile Device services.--- Manage and execute Hardware and Technology Refresh plans; support health of Application and ERP environments through Technology Refresh plans, such as upgrades.--- Support backup, storage, hosting, cloud computer services; network & telecom services; client services, including software, cloud and on-premise systems, identity, and collaboration capabilities; integration and database services; disaster recovery plans.--- Collaborate and execute on infrastructure projects that engage technical and business resources; engage in the prioritization and resource planning of IT initiatives.--- Collaborate and execute functional and technical infrastructure roadmaps with associated topologies, business capabilities, and benefits; execute on Merger & Acquisition strategies.--- Collaborate and execute on IT solutions to business problems and value-added initiatives on the Project Portfolio driving innovation for the company--- Participate in 24 X 7 on-call rotation.--- Occasional travel to company locations and conferences.What You'll Bring:--- Associate's degree in Information Technology, Computer Science, or related field. Bachelor's preferred.--- 3+ years of infrastructure experience--- Experience with MS 365, MS Azure, ITIL Service Management, Lean or Six Sigma principles, software laws and restrictions including federal copyright laws as they pertain to the use of computer software--- Insatiable desire to learn, stay current, and apply in business--- Builds relationships with business partners and communicates in manner understandable to audience and with customer service orientation--- Ability to work remotely or on weekends in response to business needs

Keywords: Ecore International, Lancaster , Infrastructure Specialist, Other , Lancaster, Pennsylvania