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Student Accounts Coordinator

Company: Lancaster General Hospital
Location: Lancaster
Posted on: January 15, 2022

Job Description:

Company PA College Of Health Sciences Cost Center 9867 Finance-SFS Supervisory Organization Student Financial Services Grade G08 Summary Position/Job Summary: The Student Accounts Coordinator serves as one of the first lines of contact for the Student Financial Services Office by managing phone calls, appointments, and incoming and outgoing paperwork, primarily related to student accounts. This person performs data entry, maintenance and reconciliation in the Student Management system and must demonstrate the ability to communicate effectively with the public, students, faculty, and staff. The Student Accounts Coordinator will possess a working knowledge of applicable Title IV Federal Regulations in addition to Pennsylvania Higher Education Assistance Agency regulations. This position delivers a seamless financial planning process that meets the needs of students and that is sustained throughout their career at PA College. Essential Duties and Responsibilities: (ability to perform with or without reasonable accommodations)

  • Promotes and contributes to the enhancement of PA Colleges high performing learner-centric environment
  • Fosters a culture of collaboration, mutual respect, innovation and continuous improvement throughout the organization.
  • Completes Return to Title IV (R2T4) calculations to ensure compliance with federal regulations.
  • Works with the Student Financial Services Coordinator in day-to-day operation of the front office including but not limited to answering front-line office communications (e-mails/phone calls/walk-in traffic), scheduling appointments, supervising student workers
  • Provides financial counseling to prospective and returning students and guides them to institutional, state and federal resources
  • Enters and collects data into Colleague and runs financial reports out of Colleague
  • Follows up with students missing institutional, federal and state documents needed in order to process financial aid and/or billing
  • Reviews institutional billing reports to determine what actions need to be taken by the staff to finalize learners financial aid and billing
  • Serves as the main line of communication between PA College and the colleges loan servicer (ECSI)
  • Assists in coordinating special billing arrangements and identifying which students require special billing accommodations
  • Manages bad debt reporting by working with a 3rd party agency to send bad debt to collections.
  • Serves as a liaison to external auditors compiling and reviewing data which is then submitted to auditors
  • Assists with monthly reconciling of various federal and state financial aid programs
  • Collaborates with Finance to administer outside scholarships and stale-dated checks
  • Assists with the collections process by communicating with students regarding bad debt.
  • Other duties as assigned Education Requirements: Specific Education, Certifications, and Licensure:
    • High School diploma required
    • Bachelors degree preferred Minimum Qualifications: To perform this job successfully..
      • Strong verbal and interpersonal communication skills
      • Extreme attention to detail
      • Ability to multitask in a fast-paced office environment
      • Minimum two years experience in financial aid, preferably in a higher education setting Preferred Qualifications:
        • Financial aid (Title IV) knowledge highly preferred DisclaimerPENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.

Keywords: Lancaster General Hospital, Lancaster , Student Accounts Coordinator, Other , Lancaster, Pennsylvania

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