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Company: Paul Davis Restoration Inc
Location: Lancaster
Posted on: January 9, 2022

Job Description:

Coordinators will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Coordinator will administer and organize jobs and support team members as assigned. Essential Duties/ResponsibilitiesMay support Mitigation Manager, Reconstruction Production Manager or Project Director when neededAnswer incoming calls on office and mobile lines Complete intake for new losses Collaborate with clients, customers and vendorsComplete job notes in operating systemsComplete compliance tasks in main operating systems Create new loss (jobs and projects) files Create and send invoices for jobs/projects Maintenance and filing of job files and project documentation Make collections calls for the Accounts Receivable department Run reports in main operating system, RMS Confirm that the current jobs are on schedule Coordinate job/project schedules, resources, equipment, and laborLiaison with clients to identify and define jobs Ensure the client's needs are met from start to completion of job Assist Project Managers with job updates and job information All other duties as assignedCompetency - Knowledge, Skills and Abilities: Knowledge of Microsoft Office applications (Outlook, Word, Excel)Customer Service Skills Communication skills Typing skills Administration skills Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, SalesForce, Contractor Connection, ADP, Quickbooks, Sage, SharePoint, and One DriveAbility to create documents and invoices Ability to answer and communicate with customers over the phone Ability to work office equipment (fax, scanner, printer, phone system, computers) Ability to work independently Ability to coordinate multiple jobs within the same time frame Stress Management and Composure Maintain a level of confidentiality Required Education and Experience High School Diploma or GED required Customer Service experience Three plus years' experience in an Administrative position Preferred Education and Experience Associate Degree PreferredOne or more years' experience within the restoration industry or related industry Physical Requirement Must be able to stay in a stationary position up to 100% of the time The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone Occasionally will lift up to 10lbsAbility to safely operate a company vehicle PI160027113

Keywords: Paul Davis Restoration Inc, Lancaster , Coordinator, Other , Lancaster, Pennsylvania

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