Print and Client Services Manager - KC
Company: Office Depot
Location: Lancaster
Posted on: June 7, 2021
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Job Description:
At Office Depot and Office Max, every leader is responsible for
growing total sales and services within the location. The Print and
Client Services Manager reports directly to the General Manager and
has ownership of the Print Services area. This position is
accountable for achieving sales plan for copy and print and is
responsible for engaging and providing an exceptional
client/customer experience. Will partner with the General Manager
and Sales Manager to drive the overall sales Client Services
culture in the store and promoting the sale of the best
solution. The Print and Client Services Manager will build ongoing
client/customer relationships while demonstrating advanced
knowledge of print services. Is responsible for supervising the
daily activities of print services and provides leadership,
training and direction within the Print area to ensure clients
experience the highest level of exceptional service. He/she is
expected to quickly build ongoing customer relationships and become
a trusted expert by utilizing advanced Print Services knowledge to
meet client needs. Additionally, the Print and Client Services
Manager along with the General Manager, directs and supervises the
daily activities of the entire Print Services department, including
self-service. Demonstrates a passion for the brand, print services
and solutions, and other products and services offered to our
customers. The Print and Client Services Manager will utilize the Company's
proven sales principles to proactively engage customers, to drive
the sales of Print Services and properly assess customer needs to
ensure satisfaction in every interaction and to take the
opportunity to develop Advisors with these same principles. Is
required to perform daily and weekly maintenance of the Print area.
The essential functions of this position may require you to consent
to periodic comprehensive background checks conducted by a
third-party. Print and Client Services Manager will also be a 'Key
Carrier'. Primary Responsibility: 1.Proactively acknowledges and engages every client in the Print
Services area to ensure a positive client experience. Utilizes and
understands the Company's selling program to promote the sale of
the best solution as well as additional Print Services solutions
and products. 2.Operates all equipment within the Print Services area to
maintain efficient production and ensure customers' orders are
completed correctly and on time. Additionally, responsibilities as
an External Key Carrier include but are not limited to ensuring the
safety and security of the building and associates during the
absence of the management team. Performing opening or closing
responsibilities. This includes driving awareness of key
performance indicators, providing leadership to improve results,
activation/deactivation of the store's alarm system, and processes
for opening or closing the store. 3.Effectively utilizes communication tools to request assistance
within the Print Services area, and to coordinate the appropriate
service for all clients throughout the store. 4.Able to evaluate the size and complexity of orders to
determine if a RPF (Regional Print Facility) should be used, per
established guidelines. Completes the Perfect Order (PO) form for
every non-fax order. 5.Works to continually develop personal selling skills and
specialized product knowledge through sales and service tools
provided. Drives Print Services sales by supporting all related
current programs, new product launches and special initiatives. 6.Trains and coaches support staff (Advisors) on the use of new
products and tools. In addition, contributes to associate's
development through training, communication, recognition and
support. 7.Ensures compliance with company policies, procedures and
practices; and supports company loss prevention efforts. 8.Maintains the appearance of the Print Services area in
accordance with policy. 9.Partner with the General Manager to develop and maintain
selling and external marketing strategies to include an effective
canvassing program. 11.Assist in managing payroll, sales, budgets and the annual
performance review process. 12.Completes all applicable management training, including (but
not limited to) Anti-Harassment and Code of Ethics. Adhere to OSHA
and Worker's Compensation guidelines. 13.Act as Leader on Duty and coach the activities of other
associates to ensure every client/customer receives the highest
possible level of service. Take advantage of every opportunity to
develop sales-oriented associates and supervisors. Equal Employment Opportunity Office Depot and OfficeMax is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex (including pregnancy, childbirth,
lactation and related medical conditions), gender (including gender
identity and expression), ancestry, national origin, citizenship
status, marital status (including registered domestic partnership
status), age, physical or mental disability, medical condition,
genetic information, military and veteran status, sexual
orientation or any other characteristic protected by federal, state
or local law. We will consider for employment qualified applicants with arrest
and conviction records. How to Apply Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
button. Pay, Benefits & Work Schedule Office Depot and OfficeMax offers competitive salaries, a
benefits package, which includes a 401(k) and more, along with
plenty of opportunity to move and grow within our organization! For
immediate consideration for this exciting position, please click
the Apply Now button. Other Information Fair Chance Ordinance We will consider for employment qualified applicants with arrest
and conviction records City & County of San Francisco Fair Chance
Ordinance
Keywords: Office Depot, Lancaster , Print and Client Services Manager - KC, Other , Lancaster, Pennsylvania
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