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Hotel Front Desk Representative

Company: The High Companies
Location: Lancaster
Posted on: June 6, 2021

Job Description:

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and overall product quality.

If you're looking for a career that offers growth opportunities and values its coworkers, then join our growing team of Guest Service Representatives! This position is located at the Courtyard by Marriott, located in Lancaster, PA.

Guest Service Representatives will be responsible to attending to the needs of guests, especially during the check-in/check-out processes. Highly organized individuals would thrive in this position. No prior hotel experience is required! We are willing to train candidates who demonstrate the aptitude to learn our type of work.

Our Ideal candidate will be able to work both shifts of 7:00 am - 3:00 pm and 3:00 pm - 11:00 pm or flexible with just 3:00 pm - 11:00 pm

Both full-time and part-time available!

Weekends include a $1 extra an hour shift premium!

Areas of responsibility for our guest service representatives include:

  • Responding to guest requests and inquiries
  • Taking, modifying, and canceling guest reservations
  • Communicate hotel facilities and services to all guests
  • Provide information on the local area and points of interest
  • Assisting guests with arrivals and departures.
  • Answering front desk phone
  • Cash handling

Our next team-member will ideally possess the following educational and work qualifications:

  • A high school diploma or general equivalent (GED) preferred
  • The ability to work in both a team environment and independently
  • Customer service experience
  • Strong math, reading, and communication skills
  • Availability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago!

  • Excellent benefits including medical, dental and vision available for full-time coworkers. Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year
  • 401(k) Retirement Plan with a company match
  • Bonus programs - for all housekeeping and front desk co-workers
  • Worldwide travel discounts
  • Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.

Keywords: The High Companies, Lancaster , Hotel Front Desk Representative, Other , Lancaster, Pennsylvania

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