Teller - Part Time
Company: PNC Financial Services Group, Inc.
Location: Lancaster
Posted on: June 6, 2021
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Job Description:
Position Overview At PNC, our people are our greatest differentiator and
competitive advantage in the markets we serve. We are all united in
delivering the best experience for our customers. As a Part Time
Teller within PNC's Retail Branch organization, you will provide
exceptional customer service, accurately perform high volume
customer banking transactions, educate customers on new technology
and develop banking product referral opportunities through strong
customer relationship skills. This position will be based in
Lancaster, PA at the North Pointe retail banking branch. Job Description PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be: Competencies Accuracy and Attention to Detail - Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy. Addressing Customer Needs - Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
manner. Banking Products - Knowledge of and ability to provide products
and services available through the retail banking branch. Digital Awareness - Shares, shows and supports clients on a
variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation. Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors. Fraud Detection and Prevention - Knowledge of and ability to
utilize processes, tools, and techniques for detecting, addressing
and preventing fraudulent situations. Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation. Matrix Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines. Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations. Understanding Customer Needs - Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers. Work Experience Roles at this level typically do not require a university /
college degree, high school diploma, GED or any significant
experience or product knowledge to accomplish primary duties. Prior
experience is not required. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered. Education No Degree Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC. Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual
needs. If you have a physical or other impairment that might
require an accommodation, including technical assistance with the
PNC Careers website or submission process, please call 877-968-7762
and select Option 4: Recruiting or contact us via email at
pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday
- Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to
gain understanding of how PNC may use or disclose your personal
information in our hiring practices. ArrayAs a Part Time Teller within PNC's Retail Branch
organization, you will provide exceptional customer service,
accurately perform high volume customer banking transactions,
educate customers on new technology and develop banking product
referral opportunities through strong customer relationship skills.
Delivers a unique customer experience aimed at improving customer
financial wellbeing and creating loyalty while increasing share of
wallet. Processes a variety of customer interactions. Educates
customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate. Identifies opportunities
through meaningful conversations with customers, making appropriate
referrals to branch staff or PNC ecosystem partners. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to solve
customer's problems. Adheres to all policies and procedures,
demonstrating sound judgment within established limits. Ensures
teller and branch daily operations and maintenance transactions are
completed in an efficient and accurate manner. Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions. Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. Addressing
Customer Needs - Knowledge of and ability to meet customer needs by
offering appropriate products in an appropriate manner. Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. customer service, sound judgment, product knowledge,
matrix management, communications, enterprise risk management
framework, managing multiple priorities, attention to detail,
effective communication, problem solving, assessing, customer
relationship, communication, retail banking, organizational,
customer interaction, provide exceptional customer service,
loyalty, operational, leveraging technology, effective
communications, customer experience, policies and procedures,
Client Service Representative, Business Services Representative,
Client Accounting Representative, Contact Service Representative,
Financial Consultant, Financial Services Representative, Customer
Relations Specialist, Financial Planner, Seasonal General Office
Assistant, Player Services Representative
Keywords: PNC Financial Services Group, Inc., Lancaster , Teller - Part Time, Other , Lancaster, Pennsylvania
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