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Clinical Support Specialist

Company: Riderflex
Location: Lancaster
Posted on: June 2, 2021

Job Description:

Recruiting FirmRiderflex has been hired by our client, MediTelecare, to find their Clinical Support Specialist!

Applicants must live within a 30-minute drive from the following zip codes: 15522, 19013, 17509, 17512, 17325, 19526, 18436, 17606, 17603, 17584, 17602, 17584, 18062, 17756, 18452, 18073, 18951, 18976, 19380


Company: MediTelecare

Industry: Health

Title: Clinical Support Specialist

Location: Lancaster, PA

Reports to: Clinical Support Manager

Direct reports: 0

Type: Full-Time, W-2

Compensation: $15-$17/hr depending on experience

Join a fast-growing company with amazing advancement opportunity in a fast-paced and exciting industry. 


Position Summary:

  • Clinical Support Specialists perform the functions outlined below. Full-time Clinical Support Specialists assigned to On- site Clinical Facilitation may have combined responsibility for care coordination in facilities and a BHI caseload. Clinical Support Specialists who are not assigned to facilities will have one primary set of responsibilities and be directed by the manager of the program or department they support. All Clinical Support Specialists will be expected to be cross-trained and provide support for each of the functions outlined below in accordance with the needs of the business, clinicians, and patients.


Primary Responsibilities:

  • On-Site Clinical Facilitation-

Employees performing On-Site Facilitation provide patient education related to telehealth care processes and behavioral health care. They utilize an EHR to document clinical observations, information, and patient education. Key responsibilities include providing technical support for telehealth services, planning encounters to ensure resources are available at the appropriate time, preparing the room and equipment for the clinical encounter, supporting the clinician by accessing vitals and other relevant data from the facilities EHR, acting as a liaison between the clinician and facility staff, interacting with staff and family members when necessary and complying with proper handling and cleaning of equipment. Employees in this role will be expected to travel to facilities within one hour of their homes.


  • BHI-

Employees filling this role will be assigned a caseload of patients. Each month, the Specialist will gather the relevant data needed from our customers medical records and enter it into our BHI tool. Each specialist will be responsible for approximately 450 patients and completion of an average of twenty (20) patient records per day. Specialists filling this role will have experience as pharmacy technicians or medical assistants.


  • Go! Support-

Employees in this role support the on-boarding of new facilities and coordination of services to customers who facilitate clinics with local staff. Daily assignments will include leading product demos, managing live chat, training facility personnel on all the functions of the digital hub (referring residents, uploading schedules, starting a telehealth session, and accessing the virtual waiting room), assisting facilities with referrals and orders and building relationships with multiple points of contact. Specialists will utilize the CRM tool and CSS Portal to track account management calls, emails, and other activity.


  • Clinician Support-

This role is best described as a virtual medical assistant. Each specialist in this role will be assigned to support specific clinicians by accessing the facility EMR and recording relevant data into Avatar allowing the clinician's time with the patients to be more efficient. The number of clinicians supported by each Specialist will vary depending on factors including the committed time from each clinician, facility size and facility caseloads.


  • Ambulatory Program-

Specialists in this role will support our ambulatory program and MediStaffCare which provide services to patients in the community including employees of our facility partners. These duties will include intake, scheduling, direct contact with the patients seeking care and coordination with clinicians.


Other Duties:

All Clinical Support Specialists will be assigned at least one of the Essential Functions and be proficient in additional Essential Functions as may be assigned by management. Each role may change from time to time depending on the needs of our customers and changes in the healthcare industry. All Clinical Support Specialist work in collaboration with other departments including, but not limited to, intake, scheduling, and clinical teams. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



  • Familiarity with healthcare terminology
  • Proficiency with on-line tools including multiple EHR systems and proprietary applications Excellent customer service skills
  • Proficiency with Microsoft programs including Word, Excel, Outlook
  • Ability to effectively communicate with patients, clinicians, families, facility staff and colleagues


Preferred Education/Experience:

  • Pharmacy Technician, Medical Assistant, Certified Nursing Assistant or Licensed Practical Nurse experience
  • Minimum of two years experience in clinical settings
  • Experience in Skilled Nursing Settings is a plus




MediTelecare offers a competitive, comprehensive benefit package: Medical, Dental, Vision, 401k w/ match.



About MediTelecare:

MediTelecare is the industry leader in providing behavioral and mental telehealth services to residents of skilled nursing and assisted living facilities. We connect world-class clinicians to residents, via state-of-the-art televideo, who wouldn't otherwise have physical access to specialized care. 


Our clinicians are a part of a world-class clinical team that include psychologists, nurse practitioners, psychiatrists, and clinical social workers. MediTelecare clinicians have a passion for working with the elderly and strive to make a difference - all by working remotely through telehealth technology.


About Recruiting Firm, RiderFlex:

RiderFlex is a national, Colorado based, premier headhunter, RPO and employment agency, recruiting and searching the top talent for staffing your teams.


Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies: recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. RiderFlex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations.


Who We Are


Listen to the Riderflex Podcast - Career Advice and Job Interviewing Tips

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Keywords: Riderflex, Lancaster , Clinical Support Specialist, Other , Lancaster, Pennsylvania

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