At Lancaster General Health, our culture is what sets us apart
and creates a lasting impression of our health system in the
community and in the hearts of our patients and their families. A
role with us is more than just a job, we ask that you Live Your
Legacy at LGH by finding your passion in your everyday role,
committing to those you serve, and reaching for your personal
We are recognized as 1 of only 9 hospitals in the entire country
with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50
Best Hospitals. We have attained five year Magnet recognition
status for the fifth time with the American Nurses' Credentialing
Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw
Prize in recognition of the commitment to community service.
PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive
We believe that the best care for our patients starts with the
best care for our employees. Our employee benefits programs help
our employees get healthy and stay healthy. We offer a
comprehensive compensation and benefits program so that our
employees can stay actively engaged and committed to living their
legacy every day. Together, we will continue to make medical
advances that help people live longer, healthier lives.
Join us and be part of a team that empowers you to do more than
your job and encourages you to:
**Live Your Passion. Live Your Best. Live Your Commitment. Live
Lancaster General Hospital
4560 Emergency Medicine
Admissions Office - Registration
**Benefits of Joining Penn Medicine Lancaster General
PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally
Ranked Hospital with great schools, safe neighborhoods, affordable
housing, local community events and festivals as well as a wealth
of cultural and recreational activities. The scenic Susquehanna
River Valley provides opportunities for fishing, skiing, kayaking,
hiking and mountain biking in addition to easy access to NJ
shoreline or Delaware beaches. Urban life is easily accessible,
with New York, Baltimore, Philadelphia and Washington D.C. a train
ride away. Local universities, Fulton Theatre, the downtown
shopping and dining district and local sports teams make Lancaster
a great place to Live, Work and Play.
**HOURS** : Full-Time; 32 hours/wk; 2:45pm-11:15pm; EOH/EOW
**SUMMARY:** Lancaster General Health/Penn Medicine is currently
seeking a Customer Service Specialist with Emergency Medicine. The
Customer Service Specialist provides complete and accurate patient
scheduling, registration, insurance verification, ordering of tests
and coordination of applicable screening, diagnostic, physician
office and outpatient hospital services. The Customer Service
Specialist must be capable of coordinating and communicating
effectively during increased volumes or with complex patients.
+ Performs complete and accurate patient registration.
+ Supports inbound and outbound calls to or from patients,
guests, or appropriate parties as needed to provide services.
+ Refers patient to appropriate person for questions regarding;
collections, insurance coverages, and financial assistance.
+ Understands insurance company coverage and
referral/authorization requirements of payors. Performs electronic
and manual verification of insurance coverage and understands how
to read and accurately apply electronic insurance responses.
+ Screens and accurately relays messages using protocols
established for emergent, urgent and non-urgent calls.
+ High School Diploma or equivalent (GED).
+ One year of clerical, customer service, or administrative
support experience in a highly customer-oriented organization.
+ One year experience with basic keyboarding, personal computer
use, and other office setting equipment.
+ One year of registration experience, point of service
collection, insurance validation, understanding of compliance
/regulatory guidelines and order release process(es) preferred.
+ One year prior experience of Revenue Cycle in a
Hospital/Medical Office Setting preferred.
+ Previous Epic or equivalent Electronic Medical Record
This position is located in Lancaster, PA.
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity
Employer, committed to hiring a diverse workforce. All openings
will be filled based on qualifications without regard to race,
color, sex, sexual orientation, gender identity, national origin,
marital status, veteran status, disability, age, religion or any
other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE
LANCASTER GENERAL HEALTH is not seeking assistance or accepting
unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, all resumes submitted by
search firms to any employee at PENN MEDICINE LANCASTER GENERAL
HEALTH via-email, the Internet or directly to hiring managers at
Penn Medicine Lancaster General Health in any form without a valid
written search agreement in place for that position will be deemed
the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no
fee will be paid in the event the candidate is hired by PENN
MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or
through other means.
PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the
University of Pennsylvania Health System (Penn Medicine), is a
not-for-profit health system with a comprehensive network of care
encompassing Lancaster General Hospital (LGH), Women & Babies
Hospital and the Lancaster Rehabilitation Hospital (a partnership
with Kindred Healthcare). We are an Accredited Trauma Center-Level
I through the Pennsylvania Trauma Systems Foundation with 805
Licensed beds. Our membership in Penn Medicine brings together the
strengths of a world-renowned, not-for-profit academic medical
center and a nationally recognized, not-for-profit community
Outpatient services are provided at the Downtown Outpatient and
Suburban Outpatient Pavilions, along with additional outpatient
centers and Express and Urgent Care locations throughout the
region. Lancaster General Health Physicians is a network of more
than 300 primary-care and specialty physicians, at more than 40
offices throughout the region.