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Investigator Services Associate: Second Shift

Company: Eurofins
Location: lancaster
Posted on: May 3, 2021

Job Description:

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job DescriptionInvestigator Services Associate responsibilities include, but are not limited to, the following:Has (telephone) contact with customers, such that by request of various departments the customer is contacted about issues consisting a variety of questions / concerns / requestsUpdates the database according to the input of the customersOrders supplies in the system the customers behalfEnters and or updates customer contact information in the systemMonitors proactively the feedback from the customer and maintains the contact for thisEnsures that the solution of the issue is correct and, if necessary, keeps asking until the correct information has surfacedSolves questions / concerns / requests by customers, such that the issue is being dealt, the issue is clear and has been verified with the costumerCommunicates to the customer what the handling will be regarding the issue and explains how and when this will be followedActs as problem owner to solve the question of the costumer, has contact with other departments about itEnsures proper registration of the issues, such that (self or by others) conducted interviews are recorded in the appropriate system, so it can be retrieved at any time, when and with whom discussions have taken placeQualificationsThe ideal candidate would possess:Excellent client service skillsStrong computer and organizational skillsExcellent communication (oral and written) and attention to detailAbility to work independently and as part of a team, self-motivation, adaptability, and a positive attitudeAbility to learn new techniques, performs multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policiesBasic Minimum Qualifications:Associate's Degree requiredMinimum of 3 years' work experienceExperience in a helpdesk / service desk environment is a plusAuthorization to work in the United States indefinitely without restriction or sponsorshipAdditional InformationPosition is full-time, Monday - Friday 2:00pm - 10:00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins, Lancaster , Investigator Services Associate: Second Shift, Other , lancaster, Pennsylvania

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