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Referral Coordinator

Company: UPMC
Location: Lancaster
Posted on: May 3, 2021

Job Description:

DescriptionOur team is growing and we have an opportunity available for Referral Coordinator at UPMC Oyster Point. If youre passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!Purpose:The Referral Coordinator answers requests from consumers, businesses, and medical professionals.Responsibilities:Ensure that information provided by callers/referral sources is accurate and complete.Coordinate referrals for HME/RT for our network and non-network municate potential areas of concern to the servicing provider and follow up as necessary.Maintain logs and file documents in accordance with departmental policy.Assist management with special projects in a reasonable and timely manner.Give high priority to patient/customer satisfaction.Utilize appropriate network/staff to assist in obtaining answers that require guidance.Act as an advocate for the patient/customer.Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.Identify issues and concerns that customers may have and assist in resolutions.Maintain open and positive communications with all terface with referral source, patient/family and provider to assure timely delivery.Produce administrative reports as required.QualificationsHigh School diploma required.Some college preferred.Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.5 years experience working with the public in a health care setting, with a strong service orientation.Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.Strong interpersonal and communication skills, and computer literacy/data entry skills are required.High level of independence required in problem solving activities.Strong organizational skills that will generate efficiency & effectiveness.Adaptable to change. Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.Ability to analyze issues objectively & provide workable solutions & implement those actions.Team player, flexible, and adaptable to change.Ability to type at least 35 words per minute.Licensure, Certifications, and Clearances:Clearances must be dated within 90 days.Act 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/VeteranREQNUMBER: 409889041

Keywords: UPMC, Lancaster , Referral Coordinator, Other , Lancaster, Pennsylvania

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