At Lancaster General Health, our culture is what sets us apart
and creates a lasting impression of our health system in the
community and in the hearts of our patients and their families. A
role with us is more than just a job, we ask that you Live Your
Legacy at LGH by finding your passion in your everyday role,
committing to those you serve, and reaching for your personal
We are recognized as 1 of only 9 hospitals in the entire country
with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50
Best Hospitals. We have attained four-year Magnet recognition
status for the fourth time with the American Nurses Credentialing
Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw
Prize in recognition of the commitment to community service.
PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive
We believe that the best care for our patients starts with the
best care for our employees. Our employee benefits programs help
our employees get healthy and stay healthy. We offer a
comprehensive compensation and benefits program so that our
employees can stay actively engaged and committed to living their
legacy every day. Together, we will continue to make medical
advances that help people live longer, healthier lives.
Join us and be part of a team that empowers you to do more than
your job and encourages you to:
Live Your Passion. Live Your Best. Live Your Commitment.
Live Your Legacy.
Lancaster General Hospital
9037 ABBCI Business Office
ABBCI Cancer Clinic Back Office
Benefits of Joining Penn Medicine Lancaster General
PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally
Ranked Hospital with great schools, safe neighborhoods, affordable
housing, local community events and festivals as well as a wealth
of cultural and recreational activities. The scenic Susquehanna
River Valley provides opportunities for fishing, skiing, kayaking,
hiking and mountain biking in addition to easy access to NJ
shoreline or Delaware beaches. Urban life is easily accessible,
with New York, Baltimore, Philadelphia and Washington D.C. a train
ride away. Local universities, Fulton Theatre, the downtown
shopping and dining district and local sports teams make Lancaster
a great place to Live, Work and Play.
ATTENTION: Please be aware that, if you are an
external applicant, you may need to complete an online assessment
as part of the hiring process. This assessment will be sent to the
e-mail address that you included in your application. Please note:
Some e-mail accounts may receive the assessment e-mail in their
junk/spam e-mail. This assessment must be completed within 5 days
of receiving it. For more information regarding the assessment,
please click HERE
This position is located at Ann B. Barshinger Cancer Institute
and is 40 hrs/week between 7:30am-5pm.
POSITION SUMMARY: Plans, organizes, directs and
coordinates all aspects of the referral office.
ESSENTIAL FUNCTIONS: Qualified individuals must
have the ability (with or without reasonable accommodation) to
perform the following duties:
Coordinates and monitors daily work flow processes and
activities for meeting required referral/insurance deadlines
(within 72 hours/or as directed by provider e.g.,
Daily reviews and monitors referral work que in order to provide
accurate and timely referral process documentation.
Serves as the first-line resource for all customers
(internal/external) with regards to Insurance and Referrals. Must
be knowledgeable in all areas of insurance verification and
Maintain accurate and current referral log on all patients.
Serve as liaison for patient with doctor offices with regards to
processing referrals. Communication may be via
Review and analyze managed care patient visits and ensure proper
documentation of required services.
Coordinate internal functions and recordkeeping related to
managed care organizations to meet compliance.
In collaboration with staff in LG Patient Financial Services,
ascertain physician credentialing is current and required
documentation on file.
Organizes in-service programs for staff regarding all
referral/insurance process changes and updates.
Liaison between patient and insurance company to explain to
patient what their insurance company requires to meet
Must have the ability to communicate in a positive, customer
service manner when communicating with all customers or when using
Department tools (i.e., telephone, fax, email, voice mail,
Exhibits teamwork and excellent customer service skills without
exception, at all time for both internal and external
Collaboratively works with internal/external LG staff, other
physician offices, and outside agencies, to resolve patient
questions and complaints regarding referral/insurance issues.
SECONDARY FUNCTIONS: The following
duties are considered secondary to the primary duties listed
Maintains knowledge of registration and scheduling processes
with the capability of filling in as needed based on office
workload or staffing demands.
As needed, assist Billing Coordinator with assigned tasks.
Provide educational sessions to resident physicians and
Identifies any system dysfunction or discrepancies and reports
to Supervisor/Manager, making recommendations for improving current
department and hospital-wide procedures.
Assist with other projects or responsibilities as required by
Addresses gaps in care in an attempt to help patients reconcile
any remaining health care screenings or surveillances.
May outreach to patients who expresses a desire for a new LGHP
PCP to schedule an appointment. Outreaches to patients who have not
been seen within the prior 18 months at their LGHP PCP office and
schedules patients accordingly to maintain their LGHP
Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
High school diploma or certificate
One (1) year of computer experience
One (1) year clerical or clinical experience in a medical
One (1) year experience in medical referral/insurance
One (1) year of using medical terminology
Basic keyboarding ability and telephone/interpersonal etiquette
is required. Successful completion of customer service training
module or commensurate experience with successful completion of
related competency testing is also required
Disclaimer: This job description is
not intended and should not be construed to be an exhaustive list
of all responsibilities, skills, efforts, or working conditions
associated with the job. It is intended to be a reflection of those
principal job elements essential for recruitment and selection, for
making fair job evaluations, and for establishing performance
standards. The percentages of time spent performing job duties are
estimates, and should not be considered absolute. The incumbent
shall perform all other functions and/or be cross-trained as shall
be determined at the sole discretion of management, who has the
right to amend, modify, or terminate this job in part or in whole.
Incumbent must be able to perform all job functions safely.
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity
Employer, committed to hiring a diverse workforce. All openings
will be filled based on qualifications without regard to race,
color, sex, sexual orientation, gender identity, national origin,
marital status, veteran status, disability, age, religion or any
other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE
LANCASTER GENERAL HEALTH is not seeking assistance or accepting
unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, all resumes submitted by
search firms to any employee at PENN MEDICINE LANCASTER GENERAL
HEALTH via-email, the Internet or directly to hiring managers at
Penn Medicine Lancaster General Health in any form without a valid
written search agreement in place for that position will be deemed
the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no
fee will be paid in the event the candidate is hired by PENN
MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or
through other means.
PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the
University of Pennsylvania Health System (Penn Medicine), is a
not-for-profit health system with a comprehensive network of care
encompassing Lancaster General Hospital (LGH), Women & Babies
Hospital and the Lancaster Rehabilitation Hospital (a partnership
with Kindred Healthcare). We are an Accredited Trauma Center-Level
I through the Pennsylvania Trauma Systems Foundation with 805
Licensed beds. Our membership in Penn Medicine brings together the
strengths of a world-renowned, not-for-profit academic medical
center and a nationally recognized, not-for-profit community
Outpatient services are provided at the Downtown Outpatient and
Suburban Outpatient Pavilions, along with additional outpatient
centers and Express and Urgent Care locations throughout the
region. Lancaster General Health Physicians is a network of more
than 300 primary-care and specialty physicians, at more than 40
offices throughout the region.