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Director Behavioral Health Operations

Company: Dignity Health
Posted on: May 3, 2021

Job Description:

Sometimes working in healthcare is not what any of us envisioned. Often, the focus seems more on codes and numbers than truly improving the lives of the patients who come through our door.

What if it was possible to change all of that? What if it is possible to work some place where the goal isn’t the bottom line but is “better” patients? What if you could play a role in developing, enhancing and implementing a system of care that cared for patients and supported families?


We like to believe that we’ve created such a place at CHI St. Joseph Children’s Health. When we began our journey in children's behavioral healthy we started by asking what was possible as opposed to what’s required or what can’t be done. We’re a team of dreamers dedicated to improving the health and wellbeing of children and families and that’s reflected in all that we do. Our program is focused on an inclusive approach to tackling behavioral health challenges. We believe that to help the children we serve we must explore not only their lives but their relationships and their environment. We believe that be successful, our approach must be inclusive not exclusive and through this inclusion we make miracles happen. We help children reclaim their lives, we help families rediscover their sons and daughters. We help teachers unlock the hidden potential of their students.


Our family-focused model which employs teams of psychiatric clinicians, therapists, wellness coaches and case managers has shown great success since launching in August 2017. We’re growing and we hope that you’ll like to come grow with us. Together we’re building something truly magical in the Lancaster, PA Community.


CHI St. Joseph Children’s Health is currently seeking qualified candidates for a Director of Behavioral Health Operations to join our behavioral health program. Imagine the possibilities of you joining a team of health professionals and administrators truly dedicated to improving the lives of children and families. That’s our purpose every day and the purpose of every service and program we offer.

The ideal candidate will bring both a strong practice management and behavioral background as well as an innovative leadership style to help grow our program while having a keen understanding the unique and complex needs of today’s families.


The Director of Behavioral Health Operations leads the day-to-day operations of the behavioral health center at CHI St. Joseph Children's Health. The position is the lead on clinic deliverable expectations, staffing, scheduling, patient experience, and quality assurance. In addition the role serves as the point with the organization's electronic health record and practice management software and is responsible for oversight of the organization's revenue cycle management partnership with Azalea Health.


To be considered please submit a resume and cover letter outlining how your experience makes you a good candidate to join the team at CHI St. Joseph Children's Health.


CHI St. Joseph Children's Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status


About CHI St. Joseph Children’s Health

CHI St. Joseph Children’s Health is dedicated to improving the health of children and families by improving access, linking families to care, coordinating health-related service and providing clinical programs while serving as a leading voice in collaborative efforts to improve the health and well-being of the Lancaster, PA community.

Every child has a unique health journey; the goal of CHI St. Joseph Children’s Health is to serve as a supportive voice and companion for children and families along their path to growing up healthy and happy.


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

  • Overseeing the development, implementation and delivery of behavioral health and psychiatric services provided by CHI St. Joseph Children’s Health this includes credentialing for the program and for individual providers, assuring the quality of services provided and coordinating programmatic logistics and scheduling to maximize the impact of the department’s services and program.
  • Supervising and supporting members of the Behavioral Health and Psychiatric Services Department including employees dedicated to the department's patient support services and quality assurance efforts.
  • Maintaining contracts and positive relationships with all program partners and payers including submission and oversight of the completion of all appropriate department reports, and service claims.
  • Evaluating the impact of behavioral health and psychiatric services provided by CHI St. Joseph Children’s Health. Generating appropriate reports to document programmatic impact and effectiveness.
  • Making recommendations for program improvements and changes to the President.
  • Creating a learning culture within the department encouraging personal and professional growth and the implementation of best practices in the programs and services provided to children and families.

  • Masters Degrees in Healthcare Administration, Public Administration, Non-Profit Management, Social Work or related field required.
  • 3 - 5 years of experience in healthcare leadership and practice management required. Prior experience in behavioral health is preferred.

Keywords: Dignity Health, Lancaster , Director Behavioral Health Operations, Other , LANCASTER, Pennsylvania

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