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Account Executive - Long Term Care

Company: KPH Healthcare Services
Location: Lancaster
Posted on: May 3, 2021

Job Description:

For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as well as correctional facilities and group homes.”.  On a daily basis our team provides prescription medications, over-the-counter products, clinical consulting services, and specialty pharmacy services to more than 50,000 residents. 


HealthDirect is a division of KPH Healthcare Services, a billion dollar, 100% employee owned provider of pharmaceutical and healthcare services. KPH is comprised of four divisions – Kinney Drugs, ProAct Inc., HealthDirect and Noble Health Services.  The family of KPH Healthcare Services began with Kinney Drugs retail in 1903.  All KPH family company values stem from Kinney’s long-standing commitment to trust and community-minded health solutions.  


As a team, HealthDirect has achieved significant growth. Over the past 6 years we have grown from four pharmacies in two states to 20 pharmacies across eight states.  Our team has grown to over 900 employees and we are looking to add another – possibly you!


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Job Summary: Plan and execute sales activities in order to meet and exceed budget, profitability and revenue goals.  Directly responsible for delivering new sales revenue numbers for the designated region.


Scope of Responsibilities: Client acquisition and client retention.  Prospect; meet with; present to; and acquire new business.  Serve as the primary business contact for the client and maintain a high level of client satisfaction. Is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. 

   Job Duties:

  • Responsible for development and implementing sales strategies for assigned prospective clients.
  • Meeting and exceeding daily activities and behavior goals
  • Maintaining customer relationships to expand upon current business and generate leads for referral business.
  • Prospecting for new accounts through referrals and cold calls (using both the telephone and by stopping in)
  • Making sales presentations to a variety of audiences
  • Establishing clear goals for yourself and monitor your performance and progress daily 
  • Daily maintenance of CRM Software
  • Participate in weekly meetings to discuss prospecting efforts and new business initiatives
  • Participating in training sessions  
  • Interface with various external business partners as needed for program development and problem resolution.
  • Attend regional trade shows, conferences and meetings to generate sales leads and promote the  HealthDirect brand and service offering
  • Assist in the budgetary planning process
  • Keeping current on industry trends that may impact the business & revenue objectives of the company 
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned


  • Required: AS Degree or Higher in Business Administration, Marketing or related field
  • Preferred: Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management



  • Required: Experience as an Account Manager or Representative
  • Preferred: 2 Years experience with Health Care, Insurance and /or Account Management


Special Conditions of Employment:

  • Criminal background check and/or drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring

Job Requirements:

  • Exceptional written and verbal communication skills
  • Strong PC skills including Microsoft Office
  • Highly Self-motivated and ethusiastic



Required Training:

  • HIPAA Privacy Course
  • HIPAA Security Course


Successful Candidates Have These Skills:

  • Customer Service: Timely and accurate responses to all internal and external customers
  • Planning: Effective plans, objectives and goals that achieve desired results in a timely manner
  • Organization: Work in a systematic way, establish clear lines of responsibility
  • Communication: Can communicate clearly and effectively both verbally and in written format. Ability to actively listen and be attentive to others
  • Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner
  • Technology: Uses technology to its fullest potential to achieve department and corporate goals
  • Leadership: Gains acceptance of ideas and accomplishes goals through peers and teams
  • Team Work: Strengthens organizational performance by sharing information and celebrating success
  • Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
  • Employee Relations: Provides and solicits constructive feedback, self-evaluates and takes corrective action.
  • Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
  • Self-Starter: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
  • Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

Keywords: KPH Healthcare Services, Lancaster , Account Executive - Long Term Care, Other , Lancaster, Pennsylvania

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