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Client Services Liaison

Company: UPMC
Location: lancaster
Posted on: May 3, 2021

Job Description:



Focuses on customer service through establishing and maintaining relationships with clients. Ensure services are delivered within established timeframes, problem-solving, and communicating regularly with the client. Knowledgeable of occupational health industry standards and maintains industry certifications.


+ Performs following system-wide competencies/behaviors. Performs other duties as assigned.

+ Represents the organization as a liaison between the practice and our clients. Communicates effectively with clients, patients, and staff to provide excellent customer service through daily rounding and patient satisfaction.

+ Ensure equipment is calibrated and documented according to established protocols and industry standards.

+ Participates in the delivery of occupational health events, training, and performs onsite services as a member of the mobile training team.

+ Obtains vital signs and chief complaints. Completes a thorough nursing assessment. Assists providers as needed with examinations, procedures, specimen collection, and immunization administration.

+ Assists with the development, and adherence of internal workflows to ensure quality programs, and accurate service delivery.

+ Performs drug and alcohol collection following established regulations and protocols. Serves as an on-call urine drug screen and breath alcohol collector

+ Ensure that services are delivered with the highest standards of quality, regulatory compliance, and within a timely manner. Maintains staff competencies and industry certifications (DATIA, Audio, etc.)


+ Medical Assistant Certification, Licensed Practical Nurse, or equivalent medical experience

+ Medical Assistant Certification or Licensed Practical Nurse preferred

+ BLS required

+ Occupational Health experience preferred.

**Licensure, Certifications, and Clearances:**

Clearances must be dated within 90 days

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

+ **UPMC is an Equal Opportunity Employer/Disability/Veteran**

REQNUMBER: 515217323

Keywords: UPMC, Lancaster , Client Services Liaison, Other , lancaster, Pennsylvania

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