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Assistant Manager - Hospitality - #421 - Days/Evenings

Company: Sheetz
Location: Lancaster
Posted on: November 20, 2020

Job Description:

Job Description Assistant Manager - Hospitality - #421 - Days/Evenings If you are a current employee, click here to apply Location: Sheetz Stores #00421 - 1180 MANHEIM PIKE LANCASTER, PA Starting Rate of Pay: $16.50 Full or Part Time: Full Time Shift Needed: Days/Evenings PRIMARY PURPOSE OF THIS POSITION: Profitably lead the day-to-day operations of the store in the absence of the Store Manager. Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales. Schedule * Friday - Off * Saturday - Off * Sunday - 7am - 4:30pm * Monday - 4pm - 1:30am * Tuesday - 4pm - 1:30am * Wednesday - 4pm - 1:30am * Thursday - 4pm - 1:30am ESSENTIAL FUNCTIONS: (other duties may be assigned) * Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees. * Provide input into the scheduling of staff. * Resolve customer complaints and concerns in a timely manner. * Ensure compliance with applicable policies, procedures and programs. * Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses. * Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting. * Ensure the completion of end of day tasks. * Oversee the proper placement, pricing and stocking of merchandise in the store. * Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste. REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education * High School Diploma or GED required. * Two-year degree in a business related field preferred. * Successful completion of certification testing as needed. Experience * One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred. Licenses/Certifications * ServeSafe * Any other legally required certification

Keywords: Sheetz, Lancaster , Assistant Manager - Hospitality - #421 - Days/Evenings, Other , Lancaster, Pennsylvania

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