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Quality Director

Company: Armstrong Flooring, Inc.
Location: Lancaster
Posted on: September 13, 2020

Job Description:

Armstrong Flooring, Inc. Quality Director in Lancaster , Pennsylvania Armstrong Flooring, Inc. has a job opportunity for a Quality Director to be located in Lancaster, PA. Reporting to the VP of Manufacturing, the Quality Director will manage our quality assurance effort and build necessary quality systems that will ensure our product quality levels meet customer needs.

Location: 2500 Columbia Avenue, Lancaster, PA 17604

Quality Director Salary: $120,000 - $145,000, based on experience (Gr. 14)

How you’ll contribute to the team:

Establish manufacturing product quality standards based on customer input and needs

Lead a team of Quality Managers and Quality Engineers

Identify product leading indicator metrics based on customer CTQ’s and ensure that these measures are monitored and followed

Establish a business format and assume ownership of semi-annual Quality and Service Review Meetings in Armstrong Flooring North American plants

Manage the audit and compliance processes of product families using statistical methods to measure results

Own the change management process for North American products and processes

Participating in the New Product Development process by establishing finished product performance requirements, risk assessment and developing capability testing to ensure compliance

Managing the Internal Product Quality Audit process for all North American plants to ensure compliance

Initiate projects which result in product improvement and improved customer satisfaction

Dotted line supervisory responsibility to North American plant quality assurance resources. Coach and develop them to a higher level of performance with emphasis on customer understanding and satisfaction

Visit contractor and distributor customers to solicit information and input regarding product performance measured against customer needs

Engage with business stakeholders in all aspects of the business that impact complaints and claims

Oversee sourced products and those produced in our China and Australia plants as they service our North American customers

Moderate travel expected, approximately 15-25%


What you'll bring to the table:

Quality Assurance degree or other related field, Bachelor's; or equivalent experience

5+ years of experience within the quality field

Proven SME in Quality Assurance methods in a manufacturing environment

Previous experience with advanced data analysis, statistical process control, reporting and presentation

We'll be excited if you have:

Advanced degree in a related field

ASQ certification

Lean or Six Sigma certification

SME with regard to testing and installation of resilient flooring products

You’ll see it in the vibrant colors of your school hallway, doctors and nurses will walk it while caring for your loved ones, your family will gather on it while creating everlasting memories. We are North America’s #1 producer of resilient flooring products and our mission is to inspire great spaces.

That’s us. That’s Armstrong Flooring.

Community & Philanthropy: We have a heritage of investing millions of dollars in programs that enhance the neighborhoods where we live and work. Additionally, we’re proud that our employees regularly and willingly give of their time and talents to support the efforts of local organizations.

Sustainability: Armstrong Flooring has a long-standing reputation for sustainable innovation, starting with using cork waste to make linoleum floors over 100 years ago. We continue to develop products that have lower environmental footprints, and in some cases, reduce the environmental footprints of the buildings where they are installed.


At Armstrong Flooring, every employee has a development plan and discussions around career growth. We have many employees with diverse backgrounds and career paths. We offer the following opportunities which promote a growth culture:


On-the-Job training

Instructor-led & online courses

Job shadowing

Cross-functional team projects


Choice of competitive Medical, Dental and Vision plans - effective Day 1 of employment

401k with company match (temporarily suspended due to COVID-19)

Health Savings & Flexible Spending Accounts

Prescription plan with mail-order options

Dependent Care Flexible Spending Account

Paid vacation with graduated schedule & option to purchase more

Paid holidays

Employee Assistance Program


Company celebrations & department gatherings

Recognition program

Service awards

Equal Opportunity Employer: Armstrong Flooring is an Equal Opportunity Employer M/F/Disabled/Vets

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: Armstrong Flooring, Inc., Lancaster , Quality Director, Other , Lancaster, Pennsylvania

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