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IT Support Specialist

Company: One2One Inc
Location: Lancaster
Posted on: December 3, 2019

Job Description:

Job Expectations:Manage user profiles, resolve file permissions, and file access issuesAid clients with basic use of common applications and operating systemsPerform backup restoration and malware and virus remediationTroubleshoot/resolve/repair complex issues escalated by the NOC and Service teams (remotely, in house or onsite)Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support Participate in an on-call rotation to provide support in accordance with contracted Service Level AgreementsDeploy, troubleshoot, and repair hardware and softwareAssist in deploying projects. Examples: Phone Systems, Server Upgrades, New PC's, Hardware upgrades, NetworkingTravel as required (approximately 25-75% of time), to client sites to perform various IT-related tasksCore Competencies:2 or 4-year college degree or equivalent job experiencePrevious MSP and/or Servide Desk experience preferred3 years' of related work experience3 years customer service experienceStrong written and verbal communication skillsStrong client service focusAdaptabilityWorks well under pressure -Strong Active Directory administration skills -Strong competency deploying and supporting the operating systems currently supported by Microsoft -Strong understanding of TCP/IP, routing, switching, subnetting, etc.Experience in user administration in MS ExchangeExperience with the development or troubleshooting of Group Policy ObjectsKnowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points)

Keywords: One2One Inc, Lancaster , IT Support Specialist, Other , Lancaster, Pennsylvania

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