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Technical Support Representative

Company: JFC Global
Location: Lancaster
Posted on: April 18, 2019

Job Description:

JFC?Global's?client in the Lancaster area is looking to add a Help Desk Professional to their team! If hired, this company provides amazing benefits, low turnover and the opportunity to work in a team environment. The right person for this role must be comfortable working in an extremely fast paced environment, as they will be providing Level 1 and 2 support both remotely and in person. They also must be confident and able to prioritize tickets and delegate when necessary.????Some additional job duties include:??-Providing troubleshooting for all computer hardware, printers, cell phones, and scanners?-Imaging and deploying new systems, assisting the server, networking, and application groups when necessary and possible?-Contributing to the documentation of standard operating procedures for the service desk technicians?-Participation as a project team member when required for any IT projects.???The required skills and qualifications are as follows:?-Previous hands on experience handling tickets on a Level 1 basis?-Experience with Active Directory and Group Policy is preferred?-Associates Degree in Science, Technical school certification or equivalent experience is required?-Independent and trustworthy?-Flexibility and organization in order to meet changing needs???Interested in learning more? Give Sabrina Strong Gallagher a call at 717-399-6474 or [Click Here to Email Your Resum?] by the end of next week to be in top consideration for this client!?

Keywords: JFC Global, Lancaster , Technical Support Representative, IT / Software / Systems , Lancaster, Pennsylvania

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