Remote Healthcare Support Representative

Company: Liveops
Location: Rockville
Posted on: February 13, 2026

Job Description:

Remote (US-Based) Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility. As an Independent Contractor, you will - Be your own boss. - Choose when and to whom you provide support services. - Set your own schedule. - Provide a distraction-free home office. - Provide your own home office equipment. - Handle customer calls, assess needs, and solve problems. Requirements - At least 1 year of phone-based healthcare patient or provider support experience. - Computer skills, including navigating multiple systems and documenting call notes. - Strong communication skills and the ability to connect with diverse individuals. - Ability to sit for long periods. - Patience and empathy. - Ability to provide services pursuant to your contract independently. Preferred Qualifications - Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant "people helping" fields. - In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired. - Comfortable with medical and health insurance terminology while refraining from offering medical advice. Compensation - Submit invoices and receive payment for completed services pursuant to contract. - Pay structures vary by client program; most programs pay for productive time and may include performance-based pay. - Independent Contractors are responsible for their own taxes and expenses. Application & Certification Process - Complete an application and pass a background check. - Sign an Independent Contractor Agreement. - Complete a W-9 form and set up direct deposit. - Complete program-specific certifications. Background Check The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements Computer Requirements - Some clients may require additional security measures and equipment. - Wired internet connection. - Android or Apple phone. - Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported). - Review basic technology requirements Hours - Choose your own schedule by self-scheduling 30-minute blocks. - Client hours of operation will vary. Important Notes - Additional checks regarding OIG/SAM exclusion lists may be required by clients. - Some clients and programs may have additional requirements and certifications. - Ensure the clients you choose align with your availability and commitments. Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Keywords: Liveops, Lancaster , Remote Healthcare Support Representative, IT / Software / Systems , Rockville, Pennsylvania