Information Technology Technician
Company: State of Pennsylvania
Location: Lancaster
Posted on: April 28, 2024
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Job Description:
Salary: $49,839.00 - $75,795.00 Annually
Location : Lancaster County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-82699-01510
Department: Pennsylvania State Police
Division: SP Stf Srvs Unt Lancaster
Opening Date: 04/24/2024
Closing Date: 5/7/2024 11:59 PM Eastern
Job Code: 01510
Position Number: 50387803
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST06
Bureau / Division Code: 00204211
Bureau / Division: Staff Services Unit/Lancaster
Worksite Address: 2099 Lincoln Highway East
City: Lancaster, Pennsylvania
Zip Code: 17602
Contact Name: PSP Human Resource Civilian Placement
Contact Email: RA-SPSPCIVILPLCMT@pa.gov
THE POSITION
Are you looking for a great opportunity to utilize your information
technology (IT) experience and knowledge? The Pennsylvania State
Police is seeking an Information Technology Technician to
troubleshoot and resolve technical issues with Commonwealth IT
devices, systems, and services. If this opportunity aligns with
your skills and interests, we encourage you to submit your
application today!
DESCRIPTION OF WORK
As a Information Technology Technician, you will ensure the
maintenance, operability, and inventory control of troop
communications equipment, including telephone, radio, and IT.
Duties of the position include diagnosing, troubleshooting, and
resolving IT hardware and software problems, as well as identifying
needs relative to desktop computers, laptops, associated peripheral
hardware, and software.
In this role, you will serve as the liaison between troop
personnel, operations, and centralized technical staff for all
troop matters pertaining to telecommunications and IT. In addition,
you may be assigned to perform these duties within neighboring
troops as needed.
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
The Commonwealth is an equal employment opportunity employer and is
committed to a diverse workforce. The Commonwealth values inclusion
as we seek to recruit, develop, and retain the most qualified
people to serve the citizens of Pennsylvania. The Commonwealth does
not discriminate on the basis of race, color, religious creed,
ancestry, union membership, age, gender, sexual orientation, gender
identity or expression, national origin, AIDS or HIV status,
disability, or any other categories protected by applicable federal
or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Health & Wellness
We offer multiple health plans so our employees can choose what
works best for themselves and their families. Our comprehensive
benefits package includes health coverage, vision, dental, and
wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and
encouraging financial wellness by offering multiple ways to save
money and ensure peace of mind including multiple retirement and
investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid
leave benefits include paid vacation, paid sick leave, eight weeks
of paid parental leave, military leave, and paid time off for most
major U.S. holidays, as well as flexible work schedules and
work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities
for our employees to grow and contribute to the greater good. As
one of the largest employers in the state, we provide opportunities
for internal mobility, professional development, and the
opportunity to give back by participating in workplace charitable
giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference.
Our employees receive special employee-only discounts and rates on
a variety of services and memberships.
For more information on all of these Total Rewards benefits, please
visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an IT
Help Desk Technician (commonwealth title) for one or more years
full-time?
02
If you are claiming experience in the above question, please list
the employer(s) where you gained this experience in the text box
below. The employer(s) and a description of the experience must
also be included in the appropriate sections of your application if
you would like the experience to be considered in the eligibility
decision. If you claimed you do not have experience, type N/A in
the text box below.
03
How many years of experience do you possess providing information
technology support services involving hardware and software
installation, operation, and maintenance?
04
If you are claiming experience in the above question, please list
the employer(s) where you gained this experience in the text box
below. The employer(s) and a description of the experience must
also be included in the appropriate sections of your application if
you would like the experience to be considered in the eligibility
decision. If you claimed you do not have experience, type N/A in
the text box below.
05
Have you completed a one-year apprenticeship in the IT technical
support field?
06
If you are claiming experience in the above question, please list
the employer(s) where you gained this experience in the text box
below. The employer(s) and a description of the experience must
also be included in the appropriate sections of your application if
you would like the experience to be considered in the eligibility
decision. If you claimed you do not have experience, type N/A in
the text box below.
07
How much college coursework have you completed in an IT field?If
you are claiming credits/degree, you must upload a copy of your
college transcript(s) for this education to be considered in the
eligibility decision. Unofficial transcripts are acceptable. You
must attach your transcript(s) prior to the submission of your
application by using the "Attachments" tab on the left. You will
not be able to add a transcript(s) to the application after it has
been submitted.
If your education was acquired outside of the United States, you
must also upload a copy of your foreign credential evaluation. For
more information on foreign education credentials, please visit and
click on Other Information.
CS-INSTRUCTIONS You must complete the supplemental questions below.
These supplemental questions are the exam and will be scored. They
are designed to give you the opportunity to relate your experience
and training background to the major activities (Work Behaviors)
performed in this position. Failure to provide complete and
accurate information may delay the processing of your application
or result in a lower-than-deserved score or disqualification. You
must complete the application and answer the supplemental
questions. Resumes, cover letters, and similar documents will not
be reviewed for the purposes of determining your eligibility for
the position or to determine your score.
All information you provide on your application and supplemental
questions is subject to verification. Any misrepresentation,
falsification or omission of material facts is subject to penalty.
If requested, you must provide documentation, including names,
addresses, and telephone numbers of individuals who can verify the
validity of the information you provide in the application and
supplemental questions.
Read each question carefully. Determine and select which "Level of
Performance" most closely represents your highest level of
experience/training. List the employer(s)/training source(s) from
your Work or Education sections of the application where you gained
this experience/training. The "Level of Performance" you choose
must be clearly supported within the description of the experience
and training information entered in your application or your score
may be lowered. In order to receive credit for experience, you must
have worked in a job for at least six months in which the
experience claimed was a major function.
If you have read and understand these instructions, please click on
the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring
process, please refer to our
09
WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE
Receives calls from users requiring technical assistance. Resets
passwords and unlocks user accounts. Troubleshoots and resolves
general user issues. Follows up with users to ensure their needs
have been met. Works with other information technology areas to
isolate and identify the cause of problems related to user issues.
Escalates more complex issues to a higher-level technician for
resolution.
Levels of PerformanceSelect the Level of Performance that best
describes your claim.
10
In the text box below, please describe your experience as it
relates to the level of performance you claimed in this work
behavior. Please be sure your response addresses the items listed
below which relate to your claim. If you indicated you have no work
experience related to this work behavior, type N/A in the box
below.
11
If you have selected the level of performance pertaining to college
coursework, please provide your responses to the three items listed
below. If you indicated you have no education/training related to
this work behavior, type N/A in the text box below.
12
WORK BEHAVIOR 2 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as
incident reports, testing script materials, and user acceptance
documents and plans. Maintains call logs and identifies and reports
recurring system issue patterns. Compiles, organizes, and tracks
data variables regarding each request for system review, analysis,
and remediation.
Levels of PerformanceSelect the Level of Performance that best
describes your claim.
13
In the text box below, please describe your experience as it
relates to the level of performance you claimed in this work
behavior. Please be sure your response addresses the items listed
below which relate to your claim. If you indicated you have no work
experience related to this work behavior, type N/A in the box
below.
14
If you have selected the level of performance pertaining to college
coursework, please provide your responses to the three items listed
below. If you indicated you have no education/training related to
this work behavior, type N/A in the text box below.
15
WORK BEHAVIOR 3 - SYSTEM MONITORING AND TESTING
Monitors systems and reports any issues to higher-level
specialists. Performs hardware and software diagnostics to isolate
and correct system issues. Executes test plans for new systems and
analyzes outputs to ensure compatibility before implementation.
Levels of PerformanceSelect the Level of Performance that best
describes your claim.
16
In the text box below, please describe your experience as it
relates to the level of performance you claimed in this work
behavior. Please be sure your response addresses the items listed
below which relate to your claim. If you indicated you have no work
experience related to this work behavior, type N/A in the box
below.
17
If you have selected the level of performance pertaining to college
coursework, please provide your responses to the three items listed
below. If you indicated you have no education/training related to
this work behavior, type N/A in the text box below.
18
WORK BEHAVIOR 4 - USER SETUP AND MAINTENANCE
Installs software on new workstations and creates and modifies user
accounts. Ensures software is in working order and appropriate user
permissions are set. Deploys computer updates and patches to
workstations and recommends or performs minor adjustments and
repairs.
Levels of PerformanceSelect the Level of Performance that best
describes your claim.
19
In the text box below, please describe your experience as it
relates to the level of performance you claimed in this work
behavior. Please be sure your response addresses the items listed
below which relate to your claim. If you indicated you have no work
experience related to this work behavior, type N/A in the box
below.
20
If you have selected the level of performance pertaining to college
coursework, please provide your responses to the three items listed
below. If you indicated you have no education/training related to
this work behavior, type N/A in the text box below.
21
WORK BEHAVIOR 5 - RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting
information related to information security and current
developments in technology and industry best practices. Researches
files and coordinates information from other personnel to prepare
for special projects and reports as needed.
Levels of PerformanceSelect the Level of Performance that best
describes your claim.
22
In the text box below, please describe your experience as it
relates to the level of performance you claimed in this work
behavior. Please be sure your response addresses the items listed
below which relate to your claim. If you indicated you have no work
experience related to this work behavior, type N/A in the box
below.
23
If you have selected the level of performance pertaining to college
coursework, please provide your responses to the three items listed
below. If you indicated you have no education/training related to
this work behavior, type N/A in the text box below.
Required Question
Keywords: State of Pennsylvania, Lancaster , Information Technology Technician, IT / Software / Systems , Lancaster, Pennsylvania
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