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L3 Technical Support

Company: V-Soft Consulting Group, Inc.
Location: Lancaster
Posted on: May 28, 2023

Job Description:

Share Print L3 Technical Support Primary Location: Lancaster, Pennsylvania V-Soft Consulting is currently hiring for a L3 Technical Support for our premier client in Lancaster, Pennsylvania. Education and Experience Preferred Qualifications Bachelor's degree in information technology or a related field. 4+ years previous experience in an IT support environment preferred. Desktop environment experience and knowledge of ITIL concepts is recommended. Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365. Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products. Technical skills include extensive PC and network troubleshooting skills in an enterprise environment. Experience in troubleshooting mobile devices (phones, tablets, etc.) and wireless. Additional knowledge and troubleshooting network, telecom and other communication platforms. Knowledge of data center applications such as job scheduling and monitoring tools. WHAT YOU'LL DO: Job Responsibilities: Identifies and with assistance, diagnoses incidents. Assists in coordinating restoration of services with other IT support personnel. Researches and maintains standard operating procedures and other departmental documents as instructed. Using an incident tracking application, records, maintains and with assistance resolves client incidents according to service level agreement. Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment. Understands documentation for procedures internal to the department. Recommends and implements process improvements within the department and IT organization. Performs trouble shooting and problem resolution on technical issues as required. All other duties and projects as assigned. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. For more information or to view all our open jobs, please visit or call (844) 425-8425. #LI-CM1 #Jobs PDN-99253cde-3a49-4a5d-8c51-26bf17003152

Keywords: V-Soft Consulting Group, Inc., Lancaster , L3 Technical Support, IT / Software / Systems , Lancaster, Pennsylvania

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