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Information Technology - Infrastructure Specialist

Company: Ecore International
Location: Lancaster
Posted on: January 9, 2022

Job Description:

Are you interested in working for a growing company while helping to save the environment? Looking to work close to home in our Lancaster, PA location? Come join our talented team!

The Infrastructure Specialist is responsible for providing end-user support on all devices. The position supports infrastructure solutions and services that drive innovation, enable business processes, solve business problems, and scale to growth. Responsible for focusing on customer service and supporting the business to drive ecore's continued success. Exhibits ecore's core values including Safety as the overwhelming priority, Excellence, Compassion, Innovation, Trust, and Empowerment.

Principal Duties and Responsibilities:

  • Provide technical Tier 1 and 2 end-user support on all infrastructure-related issues; document and track incidents and requests thoroughly; prioritize, respond to, and solve all requests in a timely and service-oriented manner; provide guidance through problem-solving skills to business partners with a customer service mindset; become a trusted business partner to all end-users in order to accurately understand needs and obstacles
  • Determine root cause of incidents and offer preventative solutions; proactively communicate issues and solutions with team and end users; escalate to next level IT for support after root cause analysis completed or if skill set prevents resolution
  • Execute appropriate and timely actions based on monitoring alerts; execute and adhere to Digital Safety and Security plans, including digital privacy compliance
  • Document and sustain infrastructure best practices; develop and conduct various training sessions to IT Team based on best practices
  • Collaborate, and execute on business requirements; develop and present solutions that enable the company's growth and evolution, produce design and strategy documents, and provide guidance and knowledge transfer to IT and the business
  • Model, train, and support the ITIL/Service Management discipline within IT organization; support and execute Infrastructure services in alignment with ITIL/Service Management
  • Adhere to security protocols in all areas of Infrastructure in compliance with industry-standard frameworks
  • Manage Asset and License services, Print Services, Mobile Device services
  • Manage and execute Hardware and Technology Refresh plans; support health of Application and ERP environments through Technology Refresh plans, such as upgrades
  • Support backup, storage, hosting, cloud computer services; network & telecom services; client services, including software, cloud and on-premise systems, identity, and collaboration capabilities; integration and database services; disaster recovery plans
  • Collaborate and execute on infrastructure projects that engage technical and business resources; engage in the prioritization and resource planning of IT initiatives
  • Collaborate and execute functional and technical infrastructure roadmaps with associated topologies, business capabilities, and benefits; execute on Merger & Acquisition strategies
  • Collaborate and execute on IT solutions to business problems and value-added initiatives on the Project Portfolio driving innovation for the company
  • Support IT Supplier Management Office policies and practices; collaborate with all vendors and contractors performing Infrastructure services work
  • Adherence to budgeting and forecasting process for both operating and capital budgets
  • Participate in 24 X 7 on-call rotationKnowledge, Skills and Abilities Required:
    • Associate's degree or equivalent years of experience required; Bachelor's degree in Information Technology, Computer Science, or related field preferred
    • 3-4 years of infrastructure experience demonstrating technical expertise
    • Familiarity with MS 365, MS Azure, software laws and restrictions including federal copyright laws as they pertain to the use of computer software
    • Propensity towards scripting and coding skills
    • Insatiable desire to learn, stay current, and apply in business
    • Demonstrated ability to understand company vision and strategy, IT strategy, and support and facilitate change
    • Builds relationships with business partners and communicates in manner understandable to audience and with customer service orientation
    • Excellent communication skills, both written and verbal
    • Detail-oriented with the ability to see the "big picture"
    • Understands technology spend and the balance to system capabilities
    • Demonstrates ability to meet commitments, including delivering quality solutions at/or below cost
    • Ability to facilitate change management in the fast pace of technology
    • Works safely and promotes safety as the overwhelming priority
    • Self-motivated with the ability to prioritize and manage many priorities
    • Ability to influence without direct managerial responsibilities
    • Familiarity with ITIL/Service Management
    • Familiarity with Lean and/or Six Sigma principles
    • Ability to work remotely if necessary
    • Ability to work on weekends in response to business needs
    • Ability to travel as needed to company locations or conferencesWe thank all applicants in advance for their interest in this position. However, only those selected for an interview will be contacted.

      Our EEO Policy
      ecore is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
      Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
      If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment.
      Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

Keywords: Ecore International, Lancaster , Information Technology - Infrastructure Specialist, IT / Software / Systems , Lancaster, Pennsylvania

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