Director of Intake & Resupply

Company: PromptCare Companies Inc
Location: King of Prussia
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: The Director of Patient Intake & Resupply works with the Region Resupply and Intake Managers who oversees and facilitates the re-supply and intake of enteral nutrition and respiratory patients. The Director facilitates a high-performance environment by building upon the existing suite of metrics and Standard Operating Procedures (SOPs), and by coaching and mentoring the team to provide exceptional service. The successful candidate must have a strong work ethic and be a self- motivated, energetic, proactive, organized individual who can make an impact with our growing team. Requirements: JOB QUALIFICATIONS At least 5 years’ experience in management Respiratory/DME company is strongly preferred, but previous customer service experience in a healthcare services business is required Excellent organizational, time management and multi-tasking skills Excellent verbal, written and presentation skills Ability to coach, mentor and develop customer service representatives in an environment of continuous improvement Ability to manage a budget College education (B.A., B.S. or higher) is preferred Detail oriented with proven problem-solving skills Must have strong PC skills, especially the MS Office suite Strong work ethic and desire to serve our patients ESSENTIAL JOB FUNCTIONS: Lead and scale patient intake and resupply operations for enteral and respiratory patients across multiple regions Drive operational excellence through performance metrics, SOPs, and continuous improvement initiatives Build, coach, and develop high-performing managers and customer service teams Ensure timely, accurate, and compliant intake and resupply processing across all channels Partner cross-functionally with Sales, AR/Billing, Distribution, IT, and vendors to deliver a seamless patient experience Improve reimbursement outcomes by overseeing front-end intake accuracy, payer investigations, and denial prevention efforts Own quality assurance programs that enhance patient satisfaction and operational efficiency Lead system optimization and integration efforts to improve productivity and service quality Manage departmental budgets and approve purchasing in accordance with company policies Serve as the escalation point for complex patient, referral, and operational issues Other Duties as Assigned Perform other duties as assigned Able to work longer than normal hours with little or no notice, as needed Attend staff meetings, teleconferences and patient care conferences as needed Ability to lift a minimum weight of 25 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, typing and use full range of body motions Understand and follow employee policies and procedures. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies weighing 20 pounds at minimum and no more than 35 pounds. Benefits and Perks Comprehensive Medical, Dental, and Vision Package 401(k) Plan with Company Match Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance: Standard coverage with optional enhancements Employee Assistance Program: Free counseling and coaching sessions Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability: Company-paid with optional supplements Accidental Death and Dismemberment Insurance FSA and HSA: Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies weighing 20 pounds at minimum and no more than 35 pounds. Benefits and Perks Comprehensive Medical, Dental, and Vision Package 401(k) Plan with Company Match Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance: Standard coverage with optional enhancements Employee Assistance Program: Free counseling and coaching sessions Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability: Company-paid with optional supplements Accidental Death and Dismemberment Insurance FSA and HSA: Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.

Keywords: PromptCare Companies Inc, Lancaster , Director of Intake & Resupply, Human Resources , King of Prussia, Pennsylvania