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Room Service

Company: Marriott Lancaster at Penn Square
Location: Lancaster
Posted on: October 12, 2019

Job Description:

You're welcoming by nature and have a knack for remembering details. You're happiest when juggling tasks and getting it right first time is important to you. Whether it's providing a heary meal to an exhausted traveler or delivering a treat to a guest with a sweet tooth, you understand just how important "around-the-clock" room service is to the guest experience. With an aim to please, your excellent service and genuine care is appreciated, which guests immediately recognize and reward. Interstate's Room Service Server position may be a great way for you to earn your potential. As a Room Service Server, you will

  • Deliver prompt, excellent service to ensure an exceptional guest experience.
  • Know the menu, providing guidance with menu offerings and responding knowledgeably to questions.
  • Set up trays and carts, ensuring all dishes present well and match the order before delivering promptly to guests. Arrange the setting according to guests' pleasure before graciously presenting the check for signature; then, retrieve items when service has ended.
  • Be diligent, ensuring specific requests are accommodated and the number of settings and condiments correspond correctly to order.
  • Be tidy. Ensure rooms service carts and trays are clean and neatly stacked. Fundamentals Excellent verbal and written English communication and presentation skills are required. One year of customer service experience is helpful. Successful TIPs training and the ability to use company order and payment systems is expected. The ability to work a flexible schedule is also expected. This position requires full mobility, continuous quick-paced movement, lifting, carrying and pushing up to 30 pounds. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Keywords: Marriott Lancaster at Penn Square, Lancaster , Room Service, Hospitality & Tourism , Lancaster, Pennsylvania

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