Phlebotomy & Customer Service Specialist- Women's & Babies Hospital- (Part Time/Day Shift)
Company: Lancaster General Health
Location: Lancaster
Posted on: May 13, 2022
Job Description:
Summary Job Description POSITION SUMMARY: Phlebotomist are vital
in the production of clinical laboratory results. It is their
responsibility to obtain quality blood specimens which play a
crucial role in the majority of clinical decisions. In addition to
a knowledge of anatomy, blood collection techniques and proper
infection control procedures, phlebotomists must have strong
communication and interpersonal skills reflecting the utmost
professionalism.LOCATION: Lancaster, PAHOURS: Part Time (20 hours a
week) Shift can vary from 6:30am-6:00pm Monday -Thursdays and
6:30am-5:00pm on Fridays. No Holidays, working every 8th Sunday to
support Pre-procedure testing.SIGN ON BONUS! (External Candidates
Only)ESSENTIAL FUNCTIONS: Qualified individuals must have the
ability (with or without reasonable accommodation) to perform the
following duties:Phlebotomy
- In a hospital inpatient setting, performs venipuncture and
capillary puncture blood collection according to laboratory
policies, procedures, and regulatory standards. This includes
Intensive Care Units, Medical Nursing Units, Emergency Department,
and Trauma Bay.
- Optimizes patient care by providing timely and accurate
collection of blood specimens on both pediatric and adult
patients.
- Maintains patient safety by accurately identifying patients and
associating the collected sample with the patient.
- Follows all proper organizational Infection Control procedures
and isolation protocols, including but not limited to Airborne,
Droplet, and Contact Isolation
- Uses technology such as computer applications to organize and
facilitate efficient patient care.
- Works continually within multidisciplinary teams. This includes
but is not limited to response to code situations (patient
requiring resuscitative efforts) such as Trauma, Stroke,
Hemodynamic Stability, and Cardiac events.
- Performs blood collection in environments of extreme stress and
difficult emotional situations with proficiency.
- Navigate and mitigate work within a hazardous environment
utilizing critical thinking and situational awareness.
- Carries out lab testing at the bedside with point of care
testing devices including performance, evaluation, and trouble
shooting of quality control on bedside analyzers.
- Provide compassionate care in a professional
manner.Registration
- Performs complete and accurate patient registration including
but not limited to walk in, check-in, and/or scheduled
appointments.
- Demonstrates ability to successfully adapt and perform during
times of high volumes and/or high patient acuity. Demonstrates
skill to service both inpatient and outpatient, if necessary.
- Supports inbound and outbound calls to or from patients,
guests, or appropriate parties as needed to provide services.
Screens and accurately relays messages using protocols established
for emergent, urgent and non-urgent calls.
- Verifies patient, guarantor, coverage and hospital account
information. Performs required referral/authorization processes and
enters orders for applicable tests.
- Understands insurance company coverage and
referral/authorization requirements of payors. Performs electronic
and manual verification of insurance coverage and understands how
to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health
record. Scans all necessary documents into appropriate medical
record. Understands the importance of patient's medical information
that is documented on paper.
- Completes assigned patient scheduling and registration work
queues according to performance standards. Ability to resolve work
queue issues and missing registration items via electronic medical
record.
- Disseminates or discusses information with the patients
regarding co-pays, out of pocket expenses, pre-appointment
preparation, arrival times, etc.
- Understands and supports Point of Service Collections. Performs
all necessary functions needed to collect patient financial
obligations.SECONDARY FUNCTIONS: The following duties are
considered secondary to the primary duties listed above:
- Additional clinical procedures including but not limited to:
EKG, holter monitors, 24 hr Blood pressure or vital signs.
- Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED
QUALIFICATIONS:
- High school diploma or equivalent.PREFERRED QUALIFICATIONS:
- Previous phlebotomy or registration experience. Training will
be provided upon hire.
- One (1) year of Epic (or equivalent Electronic Medical Record)
experience.
- Experience in a health care setting.
- Customer care experience. Disclaimer: This job description is
not intended and should not be construed to be an exhaustive list
of all responsibilities, skills, efforts, or working conditions
associated with the job. It is intended to be a reflection of those
principal job elements essential for recruitment and selection, for
making fair job evaluations, and for establishing performance
standards. The percentages of time spent performing job duties are
estimates, and should not be considered absolute. The incumbent
shall perform all other functions and/or be cross-trained as shall
be determined at the sole discretion of management, who has the
right to amend, modify, or terminate this job in part or in whole.
Incumbent must be able to perform all job functions safely. #LI-MD1
#CBBenefits At A Glance:PENN MEDICINE LANCASTER GENERAL HEALTH
offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health
Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness ClassesDisclaimerPENN MEDICINE LANCASTER
GENERAL HEALTH is an Equal Opportunity Employer, committed to
hiring a diverse workforce. All openings will be filled based on
qualifications without regard to race, color, sex, sexual
orientation, gender identity, national origin, marital status,
veteran status, disability, age, religion or any other
classification protected by law.Search Firm Representatives please
read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not
seeking assistance or accepting unsolicited resumes from search
firms for this employment opportunity. Regardless of past practice,
all resumes submitted by search firms to any employee at PENN
MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or
directly to hiring managers at Penn Medicine Lancaster General
Health in any form without a valid written search agreement in
place for that position will be deemed the sole property of PENN
MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the
event the candidate is hired by PENN MEDICINE LANCASTER GENERAL
HEALTH as a result of the referral or through other means.WBH Part
Time Posted on 04/19/2022
Keywords: Lancaster General Health, Lancaster , Phlebotomy & Customer Service Specialist- Women's & Babies Hospital- (Part Time/Day Shift), Hospitality & Tourism , Lancaster, Pennsylvania
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