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Customer Service Supervisor

Company: Eurofins USA
Location: Lancaster
Posted on: January 5, 2022

Job Description:

Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than 35.000 staff. Job Description --- Lead team, schedule, and train employees --- Ensure adherence to highest quality and efficiency standards in laboratory operations --- Ensure coverage and performance --- Foster morale and teamwork --- May be required to assume responsibilities of Site Operations in the absence of the Site Operations Head. --- Schedules staff and assigns resources. Identifies resource needs and coordinates installation and maintenance of laboratory equipment and space, as applicable. --- Reviews data, as applicable. --- Prepares technical report for clients, as applicable. --- Reviews cost estimates; compiles and provides revenue and forecast information to appropriate Covance staff, as applicable. --- Assures staff compliance to SOPs and other regulatory agency guidelines. --- Develops appropriate training plans and ensures staff are trained. --- Develops expertise in operation, maintenance, and troubleshooting of complex equipment or software. --- Performs general human resources responsibilities, including recruitment activities, performance evaluations, and progressive discipline. --- Identifies process improvement opportunities, recommends solutions, and implements action plans. --- May act as front line contact for internal and external clients. --- Maintains a clean and safe laboratory work environment. --- Performs other related duties as assigned. Qualifications --- BS/BA degree in Science, or equivalent degree plus 3-4 years related experience. Experience may be substituted for education. --- Overtime and weekend work as required --- Mandatory immunizations and screening as required. --- May work with potentially hazardous substances. --- Will be exposed to potential food allergens --- Work requires use of PPE (personal protective equipment) --- Authorization to work in the United States indefinitely without restriction or sponsorship Additional Information Position is Full-Time, first shift,withadditional hours as needed. Candidates currently living in a commutable distance to Lancaster, PA are encouraged to apply. What we Offer:

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins USA, Lancaster , Customer Service Supervisor, Hospitality & Tourism , Lancaster, Pennsylvania

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