Phlebotomy Technician-Nursing Home and Specialty Services (Part time/Day Shift)
Company: Lancaster General Health
Location: Lancaster
Posted on: January 21, 2023
Job Description:
Summary
Job Description
POSITION SUMMARY: This position is responsible for facilitating the
direction, coordination, and prioritization of patient flow and
customer support at contracted Extended Care Facilities (ECF's) and
other non-LGH facilities. Completes all functions related to
registration, billing and validation of insurance information.
Performs phlebotomy and EKG/Holters upon request during daily
rounds at client locations and responds to on-call needs.
LOCATION: Lancaster General Hospital. Position will travel to
patients' personal homes and group homes. Some mileage
reimbursed.
HOURS: Part Time (24 hours a week), Hours are 8a-4p M-F. No
Holidays or weekends. No On Call.
$600 SIGN ON BONUS (External applicants only)
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability
(with or without reasonable accommodation) to perform the following
duties:
- Using established standards and processes, facilitates the
direction, coordination, and prioritization of patient flow and
customer support at contracted Extended Care Facilities (ECF's) or
other non-LGH facilities; coordinates a collaborative patient
service work environment by fostering a spirit of interdisciplinary
cooperativeness between nursing, physicians, and ancillary
support.
- Performs phlebotomy during daily rounds at client locations and
responds to on-call needs.
- Anticipates customer needs by providing appropriate
education/instruction based on customer encounter.
- Participates in performance improvement activities related to
patient care, customer satisfaction and registration
requirements.
- Contributes to clinical environment by identifying immediate
issues and concerns that must be addressed by the clinical team to
meet patient care requirements.
- Establishes a compassionate environment by providing emotional,
psychological, and spiritual support to patients, families and
friends. Functions as a patient advocate by establishing personal
rapport with patient, family, and other persons to determine care
requirements.
- Resolve service problems by clarifying the customer's
complaint, determining the cause of the problem; selecting and
explaining the best solution to solve problems; expediting
correction or adjustment; following up to ensure resolution.
- Contributes to the team effort by accomplishing
responsibilities related to job duties.
- Open customer account by recording account information with a
minimum of 95% accuracy.
- Maintain customer records by updating account information with
current benefits/authorization.
- Maintain financial accounts by processing customer adjustments
when applicable. Documents service by completing forms, reports,
logs, and records. Collect patient payments per departmental
guidelines.
- Maintains data entry requirements by following data station
program techniques and procedures.SECONDARY FUNCTIONS: The
following duties are considered secondary to the primary duties
listed above:
- Identifies personal learning needs and seeks out available
resources and opportunities.
- Exhibits knowledge of hospital/entity communication systems and
provides assistance to others.
- Maintains staff credentialing requirements by keeping abreast
of advances in area of specialty by attending education workshops,
reviewing professional publications and establishing personal
networks.
- Participates in the on-call responsibilities for this position
as required.
- Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
- High School diploma or equivalent is required.
- Valid driver's license as regional travel is required.
- Cellular telephone.
- Reliable motor vehicle (due to regional travel required).
- Two (2) years using professional skills of interpersonal
relationships.
- Two (2) years of computer experience.
PREFERRED QUALIFICATIONS:
- Three (3) years in a customer service role using strong
professional communication skills; excellent written and verbal
communication skills.
- Phlebotomy experience.
- Licensure as a Phlebotomy Technician, PBT (ASCP).
- Two (2) years of medical terminology experience.
- Two (2) years of experience with business telephone
communications.
- Two (2) years of clinical experience.
- Associate's degree is preferred.
Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following
benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health
Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity
Employer, committed to hiring a diverse workforce. All openings
will be filled based on qualifications without regard to race,
color, sex, sexual orientation, gender identity, national origin,
marital status, veteran status, disability, age, religion or any
other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE
LANCASTER GENERAL HEALTH is not seeking assistance or accepting
unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, all resumes submitted by
search firms to any employee at PENN MEDICINE LANCASTER GENERAL
HEALTH via-email, the Internet or directly to hiring managers at
Penn Medicine Lancaster General Health in any form without a valid
written search agreement in place for that position will be deemed
the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and
no fee will be paid in the event the candidate is hired by PENN
MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or
through other means.
LGH Part Time Posted on 12/30/2022
Keywords: Lancaster General Health, Lancaster , Phlebotomy Technician-Nursing Home and Specialty Services (Part time/Day Shift), Healthcare , Lancaster, Pennsylvania
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