Phlebotomy/Customer Service Specialist (Full Time/Day Shift)
Company: Lancaster General Health
Location: Lancaster
Posted on: January 21, 2023
Job Description:
Summary
Job Description
POSITION SUMMARY: Provides complete and accurate patient
scheduling, registration, insurance verification, ordering of tests
and coordination of applicable screening, diagnostic, physician
office and outpatient hospital services. Capable of coordinating
and communicating effectively during increased volumes or with
complex patients. This position requires clinical skills in the
following functional areas: phlebotomy, EKG, holter monitors,
point-of-care testing and specimen collection. Maintains required
competency skills.
LOCATION: The Suburban Pavilion lab testing, Lancaster Pa.
HOURS: Full Time, 40 hours a week or 1.0 FTE. Hours are 8:00
am-4:30 pm. No Holidays, working one Saturday a month from 7:00
am-12:00 pm
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability
(with or without reasonable accommodation) to perform the following
duties:
Phlebotomy
- Performs venipuncture and capillary specimen collection in an
ambulatory setting.
- Validates patient identity, specimen integrity and maintains
working knowledge of specimen requirements and all clinical
protocols
- Documents all stages of specimen collection in required
computer systems including investigating and processing orders,
"receiving" specimens, canceling tests, running collection lists
and producing and using reconciliation reports.
- Maintains clinical skills necessary to perform duty/job.
- Completes cleaning tasks utilizing regulatory standards.
- Performs maintenance and/or inventory of equipment and supplies
according to unit/department standards.
Registration
- Performs complete and accurate patient registration including
but not limited to walk in, check-in, and/or scheduled
appointments.
- Demonstrates ability to successfully adapt and perform during
times of high volumes and/or high patient acuity. Demonstrates
skill to service both inpatient and outpatient, if necessary.
- Supports inbound and outbound calls to or from patients,
guests, or appropriate parties as needed to provide services.
Screens and accurately relays messages using protocols established
for emergent, urgent and non-urgent calls.
- Verifies patient, guarantor, coverage and hospital account
information. Performs required referral/authorization processes and
enters orders for applicable tests.
- Understands insurance company coverage and
referral/authorization requirements of payors. Performs electronic
and manual verification of insurance coverage and understands how
to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health
record. Scans all necessary documents into appropriate medical
record. Understands the importance of patient's medical information
that is documented on paper.
- Completes assigned patient scheduling and registration work
queues according to performance standards. Ability to resolve work
queue issues and missing registration items via electronic medical
record.
- Disseminates or discusses information with the patients
regarding co-pays, out of pocket expenses, pre-appointment
preparation, arrival times, etc.
- Understands and supports Point of Service Collections. Performs
all necessary functions needed to collect patient financial
obligations.
SECONDARY FUNCTIONS: The following duties are considered secondary
to the primary duties listed above:
- Additional clinical procedures including but not limited to:
EKG, holter monitors, 24 hr Blood pressure or vital signs.
- Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
- High school diploma or equivalent.
- Completion of educational requirements (additional formal
education/training; maximum supervision for initial competency;
yearly competency evaluation and training).
- CPR certification within 30 days of hire (Current employees
have until 6/1/2016 to obtain CPR certification).
- One (1) year of clerical, customer service, or administrative
support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal
computer use, and other office setting equipment.
PREFERRED QUALIFICATIONS:
- Previous phlebotomy or registration experience. Training will
be provided upon hire.
- One (1) year of Epic (or equivalent Electronic Medical Record)
experience.
Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following
benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health
Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity
Employer, committed to hiring a diverse workforce. All openings
will be filled based on qualifications without regard to race,
color, sex, sexual orientation, gender identity, national origin,
marital status, veteran status, disability, age, religion or any
other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE
LANCASTER GENERAL HEALTH is not seeking assistance or accepting
unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, all resumes submitted by
search firms to any employee at PENN MEDICINE LANCASTER GENERAL
HEALTH via-email, the Internet or directly to hiring managers at
Penn Medicine Lancaster General Health in any form without a valid
written search agreement in place for that position will be deemed
the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and
no fee will be paid in the event the candidate is hired by PENN
MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or
through other means.
CAMPUS Full Time Posted on 01/03/2023
Keywords: Lancaster General Health, Lancaster , Phlebotomy/Customer Service Specialist (Full Time/Day Shift), Healthcare , Lancaster, Pennsylvania
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