Assistant Director Patient Services

Company: Johns Hopkins Medicine
Location: Baltimore
Posted on: May 4, 2025

Job Description:

The successful candidate will provide leadership, plan, administer and direct all patient meal services operations. Develop and manage an electronic menu system. Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees. Principal Duties:

• Develops implements and maintains trayline
• Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation
• Develops schedules and assignments
• Supports operation of the electronic menu system
• Monitors employee performance
• Responsible for staff training
• Responsible for supervising patient services managers.
• Responsible for regulatory adherence
• Drives and Improves customer satisfaction
• Conducts quality assurance monitoring
• Responsible for adhering to sanitation requirements.
• Develops policies and procedures related to patient meal services
• Develop and manage clinical performance improvement plans and activities Required Knowledge, Skills, and Abilities
  • Bachelor Degree in Business or Food Management. Master's degree in food or business related area preferred.
  • Serv-safe certification preferred.
  • Minimum five years of previous experience in large-scale/high-volume food service operation required.
  • Working knowledge of 3rd party patient satisfaction companies.
  • Strong business acumen; Strong critical thinking and problem solving skills.
  • Strong customer service skills.and subordinates. Shift: Full-Time Day Shift Weekend work required Exempt We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: Salary Range: Minimum 37.31 per hour - Maximum 65.30 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Keywords: Johns Hopkins Medicine, Lancaster , Assistant Director Patient Services, Executive , Baltimore, Pennsylvania