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Financial Center Manager I

Company: Disability Solutions
Location: Lancaster
Posted on: February 9, 2024

Job Description:

Value PropositionOur values define us and our inspires us to Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our We champion a culture of and We promote a digitally enabled work environment to continuously enhance the experience of our OverviewFinancial Center Manager career opportunity based out of our South Duke Street financial center in Lancaster, PA. The primary responsibility of the Financial Center Manager position is to lead and manage the operations, staff, and business performance of a designated Financial Center location. The incumbent will develop and implement the Center's sales and service plans to deliver a superior customer experience, initiate, retain and grow profitable customer relationships within the existing customer base and the local community, align with Consumer Business and Corporate goals and objectives, and adhere to operational risk, compliance and regulatory requirements.Fluency in the Spanish language (read, write and speak the language) is preferred.Responsibilities

  • Plan, assign and evaluate the work of staff, screen and select candidates, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, make pay recommendations, partner with Human Resources to resolve employment related issues
  • Develop and implement the Financial Center's business plan to drive efforts of the Financial Center Sales and Service staff to achieve established goals for new and existing customers, oversee the application of Fulton's Sales Management Process, monitor and evaluate individual and collective progress
  • Build and maintain knowledge and network of local community, engage individuals, local small businesses, business groups and community organizations, identify and research business banking opportunities, develop and implement plans to market FFC products and services, participate directly in sales engagements and activities, represent Fulton as a positive influence bringing value to the local community
  • Oversee the implementation of established internal operating processes and procedures, ensure adherence to all risk management and compliance initiatives and applicable regulations, evaluate operating efficiency of the Center and make adjustments to maximize efficiency, profitability and deliver the optimal customer experience, resolve escalated customer issues
  • Contribute to and promote broader business and corporate initiatives, consistently message to staff and other stakeholders in support of the Bank's strategic goals, lead Center team through organizational change, partner with the Commercial segment, support business planning, champion culture activities, participate in specified focus groups and task forces as appropriateQualificationsEducationBachelor Degree or the equivalent experience. Specialty: Business or other applicable. (Required)Experience3 or more years Banking, Financial Services or Sales. (Required)2 or more years leading Sales, Operations or Risk Management. (Required)This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.Sponsorship StatementAs a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.EEO StatementFulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. NMLSThis position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

Keywords: Disability Solutions, Lancaster , Financial Center Manager I, Executive , Lancaster, Pennsylvania

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