Youth Program Manager
Company: EDSI Solutions
Location: Lancaster
Posted on: May 14, 2022
Job Description:
Overview:Do you have a passion for making a difference in
someone's life? Are you looking for an opportunity to use your
background and empathetic nature to work for a progressive,
forward-thinking and family-owned company where creativity is
encouraged? Then the Youth Program Manager position is for you!
As the Youth Program Manager, you will provide leadership and
support to Career Navigators, Job Developers and Career Counselors
in all areas related to gaining and/or retaining employment and
career advancement, while ensuring outstanding customer service to
program participants. We are seeking a dynamic, team-oriented and
caring individual to join our spirited team.$50,000
yearResponsibilities:Successful Elements:
- Provide individualized assessment of work, family and personal
development needs and opportunities
- Develop continuous improvement on process flows and program
documentation to align with program development, as well as
identify strategies for innovative services at PA CareerLink -
Lancaster County
- Travel within Lancaster County to conduct employer/worksite
meetings, cultivate partner relationships, facilitate various
participant and worksite evaluations, and conduct worksite
inspections and visits as well as pick up time cards
- Work with managerial and direct staff to ensure that customer
flow, service delivery and data management are efficient and
effective, and ensure compliance with Federal, state and local
policies and procedures
- Build professional one-on-one working relationships with
participants to assist in eliminating challenges that are
hindrances to obtaining and retaining employment
- Provide referrals to appropriate community service or social
service agencies when needed
- Provide guidance and support for Career Navigators, Job
developers and Career Counselors to ensure positive outcomes and
goals are met
- Create solutions to participant attendance problems
- Facilitate weekly meetings with the Career Navigators to ensure
that the best practices are being used and to discuss
improvements/goals
- Provide consistent and comprehensive case management and
follow-up, ensuring that post-placement contacts are made as
required by the contract
- Work with the leadership team on implementing processes that
increase customer engagement
- Coordinate participant retention services and accommodate
participant work schedules
- Provide new employee training for Career Navigators and Career
Counselors
- Monitor staff performance and participate in staff reviews on a
quarterly basis
- Assist in the preparation of project reports as needed
- May provide case management and follow up
- All other duties assignedQualifications:Required Experience:
- Three to five years of professional experience of career
counseling/customer service experience
- Ability to prioritize tasks and strong organizational
skills
- Problem solving skills and ability to work in a team
environment
- Demonstrated telephone, computer and written communication
skills
- Ability to maintain flexibility as needs of contract or
contractor require
- Proficient in Microsoft Office programs
- A valid driver's license and reliable transportation required
Required Education:
- Bachelor's Degree or equivalent experience Bring your expertise
to EDSI where you will be able to live our values every day: show
up, smile and support!
Keywords: EDSI Solutions, Lancaster , Youth Program Manager, Executive , Lancaster, Pennsylvania
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